Howard Johnson Flower City Hotel Kunming

The massage/spa wasn’t really a spa. It was hard to find and they were not very receptive.

Lovely hotel but they tried to kick me out of the room because I hadn’t been in China for 6 months. I’ve actually been here for 14 months but returned to Uk in July. Nowhere in the policy does it say this and I felt completely discriminated against. It was a stressful experience so foreigners please beware!

Stay away from this hotel. It’s location is far away from anything worth visiting in Kunming. The hotel closed the gym, spa, and mall without informing guests prior to bookings. There was no explanation for why any of these amenities were closed. Lights in the hallways are turned off, the restaurant has very loud high pitched noise making it difficult to enjoy your breakfast. Gates to the hotel are closed except for one making you have to walk incredibly far to the front door. Staff spoke no English and were not willing to use translation programs to help. Overall this was my worst hotel experience in China. Stay away!

如果以五星級酒店的願景來入住，會失望。但如果以轉機酒店入住，會很滿意：1.比機場內的同等級酒店便宜很多。2.有免費接送機服務，行程20分鐘。3.樓下有個大花園和玻璃教堂，可以拍照片，有米線、麥當勞餐廳，有正規的推拿師，比機場酒店活動豐富。缺點：毛巾很舊了，可以換了

每年暑假都會帶孩子過來住幾天度假，今年發現花之城有了很多新的變化，雲魁換地方了，增加了教堂/婚禮旅拍地，室外和商場連接在一起了……不變的是服務，依然那麼貼心，🈶管家講解服務，🈶晚安粥（客房部陳大姐每天晚上來送粥），🈶果盤，🈶贈送花喵下午茶，雲魁用餐還送黑糖豆花......我們住得很舒心，謝謝各個部門的工作人員，明年再會！

選擇這個酒店是作為去版納的中轉酒店，挺乾淨的，接送機服務特別棒，送機我們約晚了，可是依然給我們安排了。早餐豐富，酒店裡的花卉園很美，適合拍美照。裏面還有個護膚品牌，東西不貴，我買了一套。雲魁米線家的燒烤好吃😋唯一不滿意的是，我出了酒店去雲魁的路上發現帽子沒帶，後來電話給酒店，回覆説房間沒有物品落下，就戴了半天的帽子，很喜歡呢，丟了挺鬱悶的，就是下圖的帽子😒

整體感受滿意的。分兩方面説，優點和缺點下面詳細展開: 需要改進的: 1.接機服務應該是外包的，服務不是很跟得上，工作人員態度也很隨意。飛機落地時聯繫不上接機人，又再打400電話求助，耽誤時間。車就是麪包車檔次，坐上就是人在囧途之感。 2.整個服務中，前台最欠缺。兩次致電前台，從訂房到接機，都感覺態度冷漠，不願意多幫客人一點。問前台餐廳營業時間，更是説錯了，我們提前去了多等一個小時。 3.房間隔音差，能聽到隔壁還是樓上放水的聲音，還有拖拉桌椅板凳。既然沒有地毯，又要用實木傢俱，就想辦法加個桌椅腳墊吧，提升客人入住感受。 4.送水果是好的，但給的刀那是真的削不動皮啊。 優點: 1.客房細節做的很到位，圖片展示。 2.門口禮賓服務親切人性化。 3.雲魁餐廳，從環境，菜品，價格，到服務，都值得點贊。

沒有看到孔雀，要去到樓下室內植物園要經過一個化粧品購物店，標識不清楚繞半天。工作人員服務質量參差不齊，好的好差的差。價格很便宜。

Nice hotel staff, Jenny was very helpful. Hope to come back soon