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Verifizierte Bewertungen
Lage4.2
Ausstattung4.2
Service4.2
Sauberkeit4.3
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Positive Bewertungen(44)
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Negative Bewertungen(3)
Gastnutzer
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2024
Pärchen
5 Bewertungen
3.5/5
Gepostet am 29. Aug. 2024
Nice property, rooms ok but not great, could need a refurbish
Staff is totally disinterested, offering virtually no service (esp at the pool), if service is offered it is slow
Certainly not up to the quality of other Relais Chateaux
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Robert Ellul Micallef
Classic Zimmer
Aufenthalt im Mai 2024
Pärchen
2 Bewertungen
4.2/5
Sehr gut
Gepostet am 19. Aug. 2024
Mas des Herbes Blanches is perfectly situated to discover the beautiful Luberon region, offering breathtaking views and a peaceful ambiance. The rooms are comfortable and the hotel’s design blends rustic charm with modern comfort, making for a relaxing stay. The service, however, could use some improvement—particularly by the pool, where there was a noticeable lack of staff to take orders.
Die Unterkunft und die Lage sind sehr schön. Alle Mitarbeiter sehr nett! Leider gab es bei den Suiten keine Sonnenliegen. Der Poolbereich ist , für ein R&C , etwas lieblos . Generell wäre ein 2. Pool wünschenswert bei der Anzahl von Gästen und vielen Kindern ( wurde schon mehrfach erwähnt).
Antwort der Unterkunft: Dear Guest, Thank you very much for taking the time to review your experience. The entire time was delighted to welcome you, and is truly delighted to hear that you enjoyed your stay with us. However, we are sincerely sorry that some of our services did not live up to your expectations. Please be assured that we are fully aware of your comments, and will not fail to raise them internally, in order to make future improvements. We look forward to welcoming you back, See you soon, The manager,
Gastnutzer
Aufenthalt im Juni 2024
Familie
1.0/5
Gepostet am 3. Juli 2024
Die Unterkunft war traumhaft - alles andere war enttäuschend. Ich habe noch nie so ein unverschämtes Personal angetroffen.
tanjaZi23
Aufenthalt im Juli 2023
Familie
3.0/5
Gepostet am 30. Aug. 2023
Wir haben dieses Hotel vor einigen Jahren regelmäßig für ein paar Tage besucht und uns damals sehr wohlgefühlt. Das war vor der Vergrößerung des Hotels, hier hat es leider nach unserer Meinung vom früheren Ambiente eingebüßt. Der Pool ist für die große Anzahl der Gäste zu klein, es gibt zwar mehr Servicepersonal als früher, jedoch ist der Service schlechter geworden. Im Restaurant mussten wir lange warten, allerdings war die Küche ausgezeichnet, ein großes Lob an den Koch! Zusammenfassend ist der Preis-Leistungsverhältnis nicht gegeben, und wir werden dieses Hotel nicht mehr buchen.
Gastnutzer
Aufenthalt im Aug. 2024
Familie
5.0/5
Hervorragend
Gepostet am 8. Sept. 2024
This is our third time at the hotel and it was every bit as amazing as we remembered. We stayed in a semi private swimming pool room which was stunning. It’s a large one bedroom suite and the rooms are very large. Stunning bathroom with roll top bath and separate shower. Swimming pool is lovely and heated. Very nice length and there is a divide in the water as well as on top to the room next door. Only slight issue was the wooden decking which needs replacing as I managed to get a massive splinter in my toe. Staff were great in helping me remove it and sent a complimentary bottle of wine. Issue of wasps at breakfast is slightly reduced but none of the fresh food such as meats and cheeses were covered so flying insects do like to sit and have a free feed. I would expect a covering of some sort given the prevalence of wasps. The view at breakfast is breathtaking and spectacular. We had lunch during our stay at the pool side restaurant which was delicious and the Caesar salad was a firm favourite as well as the delicious strawberry tart. We used the spa which was nice. Overall a fabulous visit again and I am sure we will be back!
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Antwort der Unterkunft: Dear Guest, Thank you for your excellent review of our establishment. We are delighted to hear that you enjoyed your stay with us, especially the panoramic view of the Luberon. Your compliments on the room and the quality of your meal also mean a great deal to us. However, please accept our apologies for the splinter. We hope it didn't detract too much from your overall experience. We would be honored to welcome you back for an equally enjoyable, if not even better, stay. Yours sincerely The Manager,
jennymottram
Aufenthalt im Sept. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 7. Okt. 2024
Our third stay at this delightful hotel which was, once again, wonderful. The room was superbly appointed and very comfortable, the spa and pool area were very good - light and airy with picture windows and a stunning view from the loungers. There aren’t many saunas in the world with that sort of amazing view. Breakfast on the top terrace was very pleasant.
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Antwort der Unterkunft: Dear Customer, What a wonderful contribution! The whole team would like to thank you for your kind words. It's a real pleasure to hear that you enjoyed your stay with us. We do our utmost to meet your every need, and we're delighted to see that you're completely satisfied! We look forward to welcoming you back, We hope to see you soon, The manager,
Gastnutzer
Aufenthalt im Aug. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 3. Sept. 2024
Great place to stay!! Great view, great rooms, warm and friendly staff. I would give 6 stars if I could. We stumbled on this place after 40 hours with no sleep, when the villa we rented turned out to be unsuitable (insects infestation). We were ready to settle for anything with a bed, but were surprised to find this gem. Liked it so much we extended our stay. C’est magnifique!
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Gastnutzer
Aufenthalt im Juli 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 31. Aug. 2024
Best hotel, with a beautiful view on the Luberon and very calm. Helpful people. Nice to be there! Highly recommended!
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Antwort der Unterkunft: Dear Jeffrey, Many thanks for your excellent comment and for the 5 stars you awarded us! The whole team is delighted to read that your stay lived up to your expectations, and that you particularly appreciated our establishment and our team. We look forward to welcoming you back, Yours sincerely The Manager,
Gastnutzer
Aufenthalt im Juli 2024
Pärchen
4.0/5
Sehr gut
Gepostet am 2. Aug. 2024
Beautifel hotel buildings and gardens. Nice terrasse and swimming pool. Restaurant terrasse needs better chairs. Cuisine can be more creative like some years ago.
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Antwort der Unterkunft: Dear Guest, Thank you for taking time to write this review following your stay at Le Mas des Herbes Blanches ! We are delighted that your enjoyed the terrasse and swimming pool. However, we share your comment with our chef about the cuisine. We look forward to welcoming you back to Luberon ! Sincerely, The manager