The Grand Idyllwild Lodge

This is the most expensive, and nicest, hotel in Idyllwild. With a price to match. At this price, seems like everything should be perfect. There was room for improvement. The guy answering the phone was a bit gruff. The lady was nice. The elevator hasn't been working for months, even though it's advertised and emailed. There are very steep fees for early check-in and late checkout, even during low occupancy. Even though they send out email, such as notifying you that you've missed their check-in window of 3 to 5 PM, they don't respond to email. The way they hand out keys if you arrive after 5 PM doesn't seem safe to me. There is a lack of privacy on the first and second floors with people being able to walk past your window. The breakfast is very basic, with stale pastries and bagels. There were used coffee pods left in the room. Eww.

It is the most amazing place .Everything was perfect the room,the place ,the staff,the breakfast. Cant wait to go back.

Re: Grand Villa PAID reservation…confirmed multiple times with staff who would be staying, only to be told day of reservation that they would not accommodate our group size (4 adults and two children). Their alternative was individual rooms at a sister hotel, which had no shared living space for our family and therefore did not match our vacation intent. Claimed we negated the terms of reservation so we are out a refund and conveniently, a policy change also negated a credit for a future stay.

This place is absolutely gorgeous! The rooms are beautiful and the place is just so adorable. The staff was very accommodating and friendly! I couldn’t be happier

The facility is grand...building, room, grounds...set in the trees and scenic landscape of Idyllwild The staff is phenomenal,,,friendly, welcoming, knowledgeable!

Great lodge, lovely staff. Great area, so quiet and the night sky was nice and clear. Will be coming back

Room was very nice. Employees excellent, helpful and friendly

Don't make the same mistake I did. I saw the negative reviews, but it looked beautiful, so we booked the villa. We were visiting our daughter at school, and we invited her grandparents over for dinner. The villa included a table set for six. The grandparents had flown in from Chicago to visit as well and were staying at a different hotel. Shortly thereafter a man came to our door and said the grandparents had to leave. I thought he was joking at first. He said no more than four occupants in the three-bedroom suite at any time. I told him they were not occupants. They were our visitors. He said, "Either they leave or you forfeit the room." So I had to drive my elderly parents back to their hotel and they could not visit with their granddaughter. Not only did this ruin our visit, but they also treated an 80-year-old couple with complete disrespect. The workers were heartless about it and continued to lecture us about this policy that was nowhere to be found in any hotel documentation. We looked on the website and confirmation email for any mention of a policy of "no more than four people, including visitors, in a room at any time." There is nothing stating this or even close to it. As if that wasn't bad enough, they made it very clear that their "strict rules" applied even to their subpar towels. These towels were far from luxurious, and we were warned that we'd be charged for the slightest stain or mark on them. It's absurd that they charge premium prices for such substanda

Don't make the same mistake I did. I saw the negative reviews, but it looked beautiful, so we booked the villa. We were visiting our daughter at school, and we invited her grandparents over for dinner. The villa included a table set for six. The grandparents had flown in from Chicago to visit as well and were staying at a different hotel. Shortly thereafter a man came to our door and said the grandparents had to leave. I thought he was joking at first. He said no more than four occupants in the three-bedroom suite at any time. I told him they were not occupants. They were our visitors. He said, "Either they leave or you forfeit the room." So I had to drive my elderly parents back to their hotel and they could not visit with their granddaughter. Not only did this ruin our visit, but they also treated an 80-year-old couple with complete disrespect. The workers were heartless about it and continued to lecture us about this policy that was nowhere to be found in any hotel documentation. We looked on the website and confirmation email for any mention of a policy of "no more than four people, including visitors, in a room at any time." There is nothing stating this or even close to it. As if that wasn't bad enough, they made it very clear that their "strict rules" applied even to their subpar towels. These towels were far from luxurious, and we were warned that we'd be charged for the slightest stain or mark on them. It's absurd that they charge premium prices for such substandard amenities and then threaten guests with additional fees. I wouldn't recommend this place to anyone. After paying $630/night , the complete lack of compassion and the hidden policies make this place one of the worst we have ever experienced. Avoid at all costs!