The Sebel Wellington Lower Hutt

Very clean. Bed is comfortable.

Rude service, charged for car park we couldn't use, and even charged for washing powder. Poor room layout. See my google review for more details as this field only allows 200 characters Paid $800 for a bad weekend I'm still sharing my trauma!

This is my third stay. I’m an Accor Plus Gold. Each time the service at reception is worse. Very poor customer focus. No Accor benefits, no welcome drink or discount at the restaurant, no upgrade’s. The restaurant service is hit and miss. My first two visits I was given a $20 voucher instead of welcome drinks. This time they refused. They said they would only offer to platinum customers. I said I was unlikely to return each month if a simple glass of wine wasn’t an option. He basically said I don’t care. I asked him to speak to his manager who confirmed they would not repeat the offer. The rooms are tasteful and the location is good so it’s very disappointing as a new regular customer to be treated with such a lack of care or respect. Be aware.

Modern, quiet rooms. Great location, easy walking distance to shops, very comfortable beds. Would definitely stay here again.

We arrived at the hotel and was unsure to park. Very confusing. We waited for 10 minutes at reception and finally we went into the restaurant to get help. They found someone. Booked a superior King corner room. Lovely room. Well appointed, modern, clean, great bed, good TV - no faults at all. Very classy! We went out for dinner and as we left there was a woman at reception waiting for someone to tend to her check in. We told her to see the restaurant. We stayed an talked to her until the reception manager - a man this time - appeared. The following morning on check out, again, no one there. Really poor actually. Unprofessional. Overall though, the room was tops and it was incredibly quiet so I would recommend this hotel to anyone traveling to the Wellington region as its value for money. Suggestions, maybe train staff better and finally, why do you refer to the river by a weird name and not the Hutt River as it is OFFICIALLY known? An attempt at woke rubbish I suspect however it comes across as rather rude and disrespectful.

The guys in the reception were polite and helpful. The service in the restaurant was great. It was closer to shops – convenient.

In so many ways a great hotel but for one thing - the perfume they put in the rooms is way way way too strong and migraine-inducing! The room is a great size, nice outlook, the attached restaurant is very good indeed. But oh, the smelll!

We loved our stay here. Our room 403 was awesome. Stylish decor, comfy bed n great shower. Great kitchen n spacious too. Must also say, the gentleman checking us in was awesome. We arrived late at 11pm, (after our ferry was delayed). We’d forgotten our toothbrush’s n he kindly brought some up to our room. We appreciated 😊

Was close to Public transport, which worked well for getting to Sky Stadium