Brit Hotel Aux Sacres Reims Centre

Great place to relax, knowledgeable staff, very central and easy to get to.

I don't normally write a review like this and it doesn't reflect in any way on the receptionists who greeted us and tried to help. We asked for a room with a bath when booking. The price was more than we had paid for a standard room, but everything is expensive in Reims, so I accepted it. There was an enormous teddy bear with stained clothing sitting menacingly on a sofa in reception and the breakfast area looked unappealing so we cancelled our breakfast for the morning. The room looked tired. Although the bed was absolutely fine, and very clean with cotton sheets, there was a bit of fake snakeskin remnant laid across the foot of the bed to create a sense of 'style', I think. It seemed a bit odd. We then discovered that the curtains didn't close properly at the sides so the light came pouring in. When we came to take a bath, it was apparent that the plug didn't fit. I called reception and the night receptionist was very apologetic. She came up with two other plugs, neither of which fitted, and so we could not use the bath. We then discovered that the plug in the sink did not close either, in fact (despite the helpful, slightly peeling sticker on the wall showing you how to push it down) did not even move, as though glued into place. As I was looking at it, I realised that the sink was full of beard bristles and that it and the bath were dirty. The veneer around the sink was missing in places and cracked. The walls are also very thin and there was no ventilation in the bathroom or the loo - or rather, it didn't work. The next morning I did get a discount of 10 Euros and they waived the parking fee (15 euros for the night). When I mentioned the state of the sink I was told that the hotel was being renovated but one room at a time. I pointed out that they should have told me this when I booked and offered us a renovated or at least, cleaned room. I think this hotel is the French version of the Brittania hotels in the UK. Avoid at all costs.

We did not expect a lot from this hotel. We got the smallest of rooms with poor shower and poor toilet but working a/c. The room was really quiet and the staff was nice. The breakfast is a joke, I'm sorry. A grown-up can easily manage here for one night but if you want to enjoy, go somewhere else.

First the good points - it is situated in the middle of Reims and the staff are friendly and helpful. Other than that it has nothing to recommend it. The common parts are shabby as was our bedroom which was also tiny without tea or coffee making facilities. The bathroom was also tiny and the pressure in the shower was woeful. And it wasn’t cheap.