Whale Coast All-Suite-Hotel - DCC Hotel Group

Apar**ent was a nice size and looked beautiful on arrival, very clean but very cold. Very limited cooking utensils and trays to cook on. Had to ask three times for cutlery as not enough for us all to eat together. Hot water ran out after one person showered - probably 10 mins, we were told the hot water system here works like a kettle you have wait for it to reboil so leave 30 min between showers - there’s 6 of us!!. Both complaints were made at 930am at 2115 we were offered a change of room!! Breakfast was awful, beef sausage was served raw on telling manager I was told it would be taken off bill 😂 it was a package holiday already paid for. all the breakfasts had to be pre ordered the night before and everyone was served the wrong items and it was cold. We were made to feel very unwelcome at breakfast on arrival, staff were lovely but management didn’t want to know. We booked through independent travel rep who I sent complaints too, they had email confirming everything was now sorted - this was a lie, at this time no one had been to see us. We decided to go out and buy what we needed for the rest of our time at the hotel. Luckily we were only booked in for 3 nights. Also scheduled power cuts were at inconvenient times between 1830 till 2030 but again we were not pre warned and had a slip of paper put through the door after the power had gone out. This hotel is not a luxury it’s a basic apar**ent where you need to supply your own essentials. Surrounding areas were beautiful and welcoming. Very local to everything to have an enjoyable stay and local shops under the hotel made buying food and essential items easier

Unfortunately whilst staying at the hotel I had an accident but the staff were amazing even took me to the hospital and helped with the discussion with the doctors. The apar**ent was so big and spacious. Ok the view over the car park wasn’t the best but beyond it the view was great. So close to bars and restaurants and to the lovely coastal walk.

What a beautiful place to visit, the place was super clean the staff was super friendly the breakfast was amazing and very convenient the shops are just downstairs ,i would recommend the place 100% and i will definitely come back.

This is a first class hotel in a strange location about a supermarket but don’t be put off. Everything this at your fingertips and quality accommodation I just wish I’d found it on previous visits to Hermanus and will stay again. Perfect thank you.

On our tour of the western Cape, we chose to spend 4 nights in Hermanus in this centrally located hotel. Very convenient to all amenities with excellent parking arrangements. Lovely staff, very helpful and especially friendly. Large room was very comfortable and sleep was easy. Excellent breakfast and advice on restaurants. Satisfaction should not have been a surprise - sister establishment to the Kruger Riverside Lodge where we stayed earlier in the holiday. An excellent review for that too Thank you Charl and the whole team

Beautiful location with a beautiful view . Walking distance to restaurants,,beach and other amenities.Amazing staff. We forgot our iPhone charger, staff provided one for our stay. We arrived early, staff allowed us to check in early(1pm).

What a lovely place. It is well-situated and has everything you need. Would recommend an aircon in the second bedroom but otherwise, it is fantastic