Hakone Suishoen

Lovely service since we stepped out of car door.

Hotel facilities are well maintained, cleanliness is top standard. Staff are well trained and knowledgeable. I would return again in different season to this hotel

A very quiet and peaceful place. Great stay for family. The hotel also provides free station pick up and drop off services. The rooms we were staying were very spacious and comfortable. Each room has its own open air bath(onsen), very private, so great for people who don’t feel comfortable going to the public onsen. The breakfast is outstanding and perfect size for everyone one. You can choose either western or Japanese style breakfast. Both are delicious. Highly recommend it!

Haha a very pleasant stay here. Staff had extremely good service, private hot tub was why we chose this hotel. Food served was delicious too. The room is pricey but also comes with a few free gifts & some free drinks and snacks.

Very nice and clean, excellent services, food was great, lots of privacy

It was just average. service staff are all a bit new. the check in process is a bit slow. nothing very special about this place

The room is spacious and the service is excellent! We especially like the food (Japanese dishes) for both dinner and breakfast. We would recommend to friends and will come back again in the future.

Chose this place for the private onsen and highly reviewed meals. Meals are served in the central restaurant, will need to book meal timing for both breakfast and dinner as they serve over two rounds. Chose kaiseki dinner which felt like fine dining too. The rooms are modern, with the private onsen on rustic balcony facing the forest. The hot onsen water runs continuously into the pool, which made me think it’s really from the mountains. Do note the hotel is on the middle of a hill, so if driving, be prepared to drive along small windy roads to reach. When leaving, the hotel staff will even help to look out for oncoming cars and direct you to safely drive out of the hotel property onto the main road.

房間外面是一片美麗杉樹的景色，可坐在寬大的露台享受這份森林寧靜 房間空間極大，整潔舒適，房間內的私人露天風吕高級，浴室配有按摩浴缸 最令人讚歎的是一泊兩食的懷石料理和鐵板燒。 懷石料理不但造型精緻，而且味道令人驚艷。鐵板燒方面有高級和牛和鮑魚(需加費)，還送上menu以外的肥美鴨肝，十分驚喜。翠松園亦都好細心安排了兩日不同的早餐，不會重複餐單。翠松園料理長的廚藝出色 ，餐膳有米芝蓮的水準，令人回味無窮。餐廳職員亦很有禮貌耐心介紹每一道菜。 另外，酒店管家十分貼心安排。職員很細心和禮貌安排拿行李和私人車站接送。到check out當日，職員亦都會安排時間先到客人房間拿行李到lobby,不用住提着行李上落樓梯check out。 酒店附近亦有便利店，方便購買日用品。 希望下次再到翠松園享受愉快的假期