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Verifizierte Bewertungen
Lage4.6
Ausstattung4.5
Service4.7
Sauberkeit4.6
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Verkehrsgünstig gelegen(220)
Edle Umgebung(181)
Köstliches Frühstück(121)
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Negative Bewertungen(68)
Felix
Deluxe-Zweibettzimmer
Aufenthalt im Dez. 2023
Familie
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Jan. 2024
10, 11 Service war wirklich sehr gut!
Antwort der Unterkunft: Dear VIP: Thank you very much for your support and trust in us. We will continue to uphold the principle of working with care and attention to detail,The service concept of service allows you to feel the warmth of home in Xiaowei. Looking forward to your visit again to review our Progress, wish you happiness every day!
Anonymer Benutzer
Superior Zimmer (2 Betten)
Aufenthalt im Nov. 2024
Business
28 Bewertungen
3.7/5
Gepostet am 21. Dez. 2024
Dirty carpets, smelly room, the view is not good looking, sounds from next room
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Antwort der Unterkunft: Dear guest, we're so sorry to learn about the problems you encountered during your stay. The dirty carpets and smelly room are definitely not what we want our guests to experience, and we've already taken it seriously. Our staff will clean the carpets thoroughly and use professional deodorants to eliminate the bad smell.The view from the room can vary, but we'll make a note of your preference for a nicer view and do our best to meet it when you visit us again. Meanwhile, we're sorry for the disturbance caused by the sounds from the neighboring room. We'll arrange professionals to check and improve the soundproofing as soon as possible.To make up for the inconvenience, we'd like to offer you a discount voucher for your next stay or some complimentary services. We truly hope you can forgive us and give us the opportunity to show you our improved hospitality. Looking forward to welcoming you back!
Anonymer Benutzer
Superior Zimmer (2 Betten)
Aufenthalt im Juni 2024
Reise mit Freunden
28 Bewertungen
4.0/5
Sehr gut
Gepostet am 28. Juli 2024
Pretty well located to the Zu Miao and metro. Hotel is abit old though, but still acceptable. Breakfast is reasonable too.
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Antwort der Unterkunft: Dear guest,: Thank you for your feedback! We are well aware that there is room for improvement in terms of facilities and will accelerate the pace of improvement. We are pleased to provide you with convenient access to scenic spots and subway stations, as well as reasonable breakfast. We look forward to your visit again to witness our changes. Thank you again for your review. Xiaowei is looking forward to your next perfect review and support. The hotel sincerely invites you to visit again.
Gastnutzer
Deluxe-Zweibettzimmer
Aufenthalt im Nov. 2024
Single
12 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Dez. 2024
The room is huge, clean and airy. Free laundry service is provided without us doing it.
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Antwort der Unterkunft: Dear guest: Thank you for choosing to stay at the Vienna hotel. I am glad to see your positive feedback on the hotel room facilities, hygiene conditions, and service quality. Your support and encouragement are the greatest driving force for us to move forward. Vienna hotels strive to continuously create a warm and comfortable living environment for guests, meeting the requirements of different guests with the highest cost-effectiveness. Looking forward to your next visit!
CONG PHU
Superior Zimmer (2 Betten)
Aufenthalt im März 2024
Business
24 Bewertungen
4.0/5
Sehr gut
Gepostet am 16. Apr. 2024
The hotel is quite old-fashion. Good breakfast and location is quite easy to transport. The hotel surprise me to offer grilled sweet potatoes and pop corn free to its guess.
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Antwort der Unterkunft: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your positive feedback. Please remember to give us a full score like for your next stay. Thank you!
ksChong
Executive Suite
Aufenthalt im März 2024
Business
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 17. Apr. 2024
Very near to Lingnan Xintiandi.
Lots of restaurants, food outlets & bars.
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Antwort der Unterkunft: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your positive feedback. Please remember to give us a full score like for your next stay. Thank you!
DING WEI
Deluxe-Zweibettzimmer
Aufenthalt im Febr. 2024
Reise mit Freunden
14 Bewertungen
4.0/5
Sehr gut
Gepostet am 26. März 2024
Very strategy location. Walking distance to zu miao like 5mins. Friendly stafff
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Antwort der Unterkunft: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your review. If you are satisfied with your stay next time, please remember to give us a score of 5 and like us. Thank you!
tripcomuser27382628917
Superior Zimmer (Doppelbett)
Aufenthalt im Dez. 2024
Pärchen
24 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Jan. 2025
great location, super clean room, friendly and helpful staff
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Antwort der Unterkunft: Dear guest: we are very pleased to learn from your message that our hotel has left you such a wonderful impression. I hope you can continue to follow us in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!
Siew Meng
Deluxe-Zweibettzimmer
Aufenthalt im Febr. 2024
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 3. Apr. 2024
Prompt services on laundry, extra personal needs and night treat tea. Pillow is thin although it's 2/ person, breakfast variety is sufficient but no cool water and the only coffee machine was down for 2 days.
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Antwort der Unterkunft: Thank you very much for your recognition of us. Providing you with a comfortable accommodation environment has made us persevere in our pursuit. Xiaowei will continue to work hard to improve the service and quality of Vienna to a higher level and interpret the humanistic feelings better. When you check in, the room will be If you have any questions, you can contact the front desk ~ Vienna will be your home after a tiring journey, Xiaowei looks forward to your next visit!
Gastnutzer
Romantisches Zimmer - Stadtblick (Doppelbett)
Aufenthalt im Febr. 2024
Familie
6 Bewertungen
4.5/5
Großartig
Gepostet am 2. Apr. 2024
Location is good, overall service is good especially staff no. 2 in the counter Ms. Lee, she is so helpful and always with smiles, another one is no. 11 , also good, but some facilities in hotel is a bit old need to be upgraded, another suggestion is need have a small fridge in the room especially in summer time,
Übersetzen
Antwort der Unterkunft: Dear VIP: First of all, thank you very much for choosing a Vienna hotel and taking the time to leave your stay experience amidst your busy schedule! And give us recognition for our service, it is our honor to provide you with satisfactory service. The hotel adheres to the quality awareness of "being perfect and almost demanding", hoping to do more and better for guests, and has always strived to provide the best personal service for guests, allowing them to enjoy the warmth of "family home"! Secondly, thank you very much for providing such thoughtful suggestions, which have greatly improved our hotel! Finally, Xiaowei is very much looking forward to your next stay, if you are satisfied, and can give us a perfect review! The hotel sincerely invites your next visit.
Kf Au
Deluxe-Zweibettzimmer
Aufenthalt im Nov. 2023
Pärchen
4 Bewertungen
3.5/5
Gepostet am 30. Dez. 2023
Smoking smell is a serious problem. The floor of the bathtub is not flat enough with sharp points stimulating the feet.
Übersetzen
Antwort der Unterkunft: Dear guests:Thank you for staying at the hotel and providing valuable feedback. We deeply apologize for the problems you have encountered and attach great importance to your valuable feedback. We have forwarded your valuable feedback to relevant departments for follow-up and timely improvement. If you encounter any problems during your stay, you can call the front desk to report, and we will immediately assist you with smoke-free treatment and help you change rooms! I didn't receive your full rating, so Xiaowei still feels a bit disappointed. If you are satisfied with your next stay, please remember to give us a full rating. The hotel will continue to strengthen the service efficiency of its staff and strive to provide better quality service for every guest. We sincerely welcome your next visit!
Yap Lin
Superior Zimmer (Doppelbett)
Aufenthalt im März 2023
Business
11 Bewertungen
3.7/5
Gepostet am 24. Apr. 2023
at all is okay, but for breakfast everday is sane, no suggest for so many night stay
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Antwort der Unterkunft: Dear guest, thank you for your comments on the hotel. We are deeply sorry for the breakfast you said during your stay in the hotel. Your valuable advice is very important to us. Looking forward to coming again!
TSEN TEN SUNG
Superior Zimmer (Doppelbett)
Aufenthalt im März 2024
Business
3 Bewertungen
4.7/5
Wunderbar
Gepostet am 19. Apr. 2024
The front desk provides very good service.
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Antwort der Unterkunft: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your positive feedback. Please remember to give us a full score like for your next stay. Thank you!
呂章
Superior Zimmer (2 Betten)
Aufenthalt im Aug. 2023
Reise mit Freunden
11 Bewertungen
3.0/5
Gepostet am 23. Sept. 2023
Facilities are getting old, need to renew.
Smell of smoke remain in the room.
Übersetzen
Antwort der Unterkunft: Dear VIP. We are truly sorry to see your comments and apologize for not providing you with a great experience during your stay. On behalf of the hotel, I apologize to you. In response to your feedback and suggestions, we have also actively implemented them. Firstly, regarding the facility issue you mentioned, our opening time is still in the style of Vienna before, and the hotel is already focusing on preparing for a renovation plan. Secondly, the room you mentioned has a smoke odor issue. Before guests check in, we will handle it smoke-free according to their requirements. Our hotel also has non-smoking rooms. You can book our non-smoking room for your next stay. We attach great importance to your feedback and will take all necessary measures to improve our quality and service. Our hotel offers 24-hour butler service and free parking service. If you have any questions during your stay, you can inform us in person or dial "0" to the front desk for feedback. We will provide assistance as soon as possible according to your needs. Sorry again for the unpleasant experience you have had, and thank you very much for your feedback on our hotel. Xiaowei will definitely improve Vienna's service and quality to a higher level. The hotel invites you to come and experience again. Wishing you a happy life!