The Swan at Forest Row

Stayed at the Swan for one night as I was on a course nearby the following day. Great choice of venue, very welcoming, clean and comfortable and spacious room. All the staff were very friendly, no complaints!

We understand the hotel is pet friendly but we were unable to stay in room due to allergies. Not a deep clean as stated by staff. Cobweb over shower head dust around skirting . Room also smelt damp and black mould on grouting in shower. We couldn't stay the night so choose to drive home. I had emailed hotel next day but had no response .

This was a mixed experience. Superficially, everything was fine. The room was good and food/service all made for a pleasant stay. Something happened that was unsettling - on returning from an afternoon walk, we found the room door that we had locked on our earlier departure was open. Not just open, but ajar. Staff insisted that no one had gone in the room. Clearly, this wasn’t the case, but no further explanation or action was taken. As I say, this was unsettling. Also, a word of warning - leave your ‘Make up my room’ card out, otherwise the room won’t be serviced.

I have been staying here to look after my mum who lives locally. The rooms are beautifully appointed, spotlessly clean and great value for money. Hotel du Vin quality without the cost!! New managers are doing a really good job - retained staff are amazing.

We were warmly welcomed by a lovely lady I didn't catch her name) The room I requested (with a bath) hadn't been allocated to us but after a call this was sorted and the room we stayed in was lovely. We ate in the pub, my husbands beef short rib was only luke warm, they said it would be replaced but would take 20 mins,we said just to warm properly would be ok, which was done although I did think that some money should have been taken off or complimentary drinks offered but they were not. The breakfast was lovely but no cereal, yoghurt, fresh fruit or croissants which are usually offered at most hotels and b&b's.

Really friendly staff. Our room which we booked last minute for a little escape, was tiny! But it was comfortable. Booking above a pub we were worried about noise and it was a little noisy but mainly from the traffic as the room is really close to the road. The staff were really cool, the pub had a great vibe, the shower was amazing, the TV perfect and the breakfast was Top. good value.

We found the real life Fawlty Towers!!! What a night- we were shown to our room, walking out of the front of the pub, past the petrol forecourt, round the back near the bins, past a loud extractor fan spitting greasy air from the kitchen at you. To arrive at the 'Balfour Suite' - next problem, no electricity whatsoever and a serious damp issue in the room. After a few minutes, we were asked to wait at the bar and offered complimentary drinks. So we had to use the touches on our phones to get changed, headed back to the bar. All staff friendly, unfortunately, young and untrained. However Jack was excellent and we decided to eat in the pub section as there was only one other table in the restaurant. Every single dish was awful. Some of the worst food we've ever experiences. The bill came to almost £250 and £100 was removed. Cold starters, over cooked steak, it was a farce.....which turned out to be very funny and literally everything was awful. Then breakfast just about topped it off. After over 30 minutes, not one of us (4 people) ate the food. I tried to speak to the waiter, and he responded "well, where have you eaten before"- this waiter turned out to be the GM. After explaining everything that had happened, he shrugged she shoulders and said "thank you for your feedback". A real shame as for £180 for the room and £150 with not even a 'sorry' from the GM, not going to be recommending or visiting ever again.

Nice pub/hotel. Food was good Breakfast didn’t start until 8am which wasn’t ideal. Apart from that all ok. Would stay again.

Very pleasant welcome by member of staff on arrival. Nice spacious bedroom and quiet despite the proximity to the main road. Breakfast the next morning was good