Familienfreundliche Hotels in Genting Highlands

The hotel is perfectly located with stunning views of the mountains and surrounding nature – truly a serene escape. The staff were exceptionally friendly and helpful throughout our stay, which made the experience even more pleasant. The apartment was very spacious and comfortably accommodated four guests per room. However, there were a few areas that could use improvement. The food options for vegetarians were quite limited, which was a bit disappointing. Additionally, the bellboy service for luggage had restricted timings, which was inconvenient at times. There was also an oversight in placing the mandatory toiletries in two of our rooms, something that could easily be addressed with better preparation in the future. Overall, it's a great place to stay for the views and comfort, with just a few service enhancements needed.

Pros: It’s very cheap — only around RM100 per night including tax! Really affordable and super worth it! The room is also spacious. Parking can be waived for free! Cons: It’s about a 20-minute drive up to Genting First World (about 10 minutes drive down from Genting to the hotel). The location is a bit far and secluded. The reception, parking, and hotel entrance are quite far apart. Every time you go out, you need to get the parking waived, change elevators, and walk quite a bit. After getting our room card and parking ticket, we had to go to the 7th floor, exit the lift, and switch to another elevator just to get to the one that leads to the rooms. We noticed it wasn’t just us — everyone seemed lost and confused. The directions and signage were really unclear. Every time we went out, someone was asking for directions.

Good: Locations: Hotel is around First World, walking distances around 10min+- Children playground at L1. Suitable for young kids. Friendly staff: Staff are helpful and approachable , helping on check in and gave us instructions towards location we need. Need improvement: Cleanliness is a big no no. The bed sheets are smear with large surfaces of yellowish stain. Gotten bedbugs bites over a night stay. Noisy: We can hear clear door bell ringing, singing, children crying, footsteps, door knocking, speaking from along the corridor and surrounding rooms same level as us. No peace of sleep at all. My family check out at 9am as we all didn’t get any sleep throughout the night! Space: We booked a Family room that can fit up to 6 person with 3 queen bed. But the room are very small and the toilet is just one walk path😓. To be honest this is not the worst stay. However, i won’t recommend neither return for a stay after this experience.

Best location as it’s close to theme park. Check in process is easy and breezy as they provide many self check in service kiosk. However downsides are the room is too small for the price, not too clean, no drinking water provided, no ac only fan. When the weather is hot, the fan is not sufficient. They have many charging plugs which was good. Check out process was very efficient though. U just insert cards into the machine and done.

We booked 3 units with 2 bedrooms and they gave us 3 rooms in the same tower, tower 1. I have friends who booked at the same time on their own and they were given rooms in tower 2 and tower 5. The room is maintained by maple home and they were able to keep the rooms well. Rooms are very spacious and well lit. The master room has a bath tub but only downside is the glass panel that covers the tub is only 1/4 size so whenever we shower, water comes out that we always need to request for a bathroom mat. We were here 2 yrs ago, and stayed in a different tower maintained by a different company, sky d’mont. They used to have a hotel lobby before but now, they replaced it with convenience store and coffee place. We noticed that the outside facade of the building is not maintained as it looks old, needs repainting. Overall experience is good with a value for money. The price for our 3 night stay is equal to the 1 night stay to the new wyndham hotel.

This property is managed by Maple Home. I’m leaving this review in the hope that it helps improve their management standards. Based on my experience, Flash Suites has consistently offered better quality in terms of the properties they manage. Unfortunately, this wasn’t the case here. Additionally, the key sensors at this property are not functioning properly, which affected the overall experience.

Hotel & room nice, but aircond not cool only air. After complain they come to fix and tell us will be ok during 15-20 minutes. After that time still not cold, i ask to fix again but not come untill 10 pm. Ask for changes room also can’t. So solution that i have just open one of the window to make a cool air come and have circulation of air. Luckly I get to stay in a high level.

Ich war nicht zum ersten Mal in diesem Hotel. Ich glaube, es war mehr als dreimal. Aber nach langer Zeit kam ich zurück, um hier zu übernachten, und war ziemlich überrascht, so viele Veränderungen vorzufinden, insbesondere die Lobby im 3. Stock. Eigentlich ist es ziemlich kompliziert, aber ich bin immer noch zufrieden mit dem Zimmer, in dem ich übernachtet habe. Eine kleine Warnung an die Sicherheitskräfte dort, damit sie nicht unhöflich sind und unser Auto wegfahren, das auf Anweisung der Hotelleitung eine Weile am Straßenrand stand. Wir akzeptieren das unhöfliche Verhalten nicht, an unser Autofenster zu klopfen. Wir haben Anweisungen vom Hotel gehört, das unser eigener Chef ist. Nur weil wir Einheimische sind, werden wir anders behandelt. Zum Glück sind wir keine Familie, die gerne viral geht. Unsere Würde bleibt weiterhin gewahrt.

We recently stayed at Magtree Genting hotel, in room 2004, tower 4, and had a mixed experience overall. The hotel is generally okay, but there are a few areas that need improvement. Firstly, the bunk bed in our room seemed to be broken. When our children slept on it, the bed shook quite a bit, which was concerning. This issue needs to be addressed promptly, either by repairing or replacing the bunk bed to ensure the safety and comfort of future guests. Secondly, the cleanliness of the bathroom left much to be desired. It was not cleaned thoroughly, and this was quite disappointing. A higher standard of cleanliness is expected, especially in the bathroom area. As for the breakfast, it was just so-so. The selection was quite limited, with options such as fried noodles, fried rice, Nasi lemak, soup noodles, small sausages, fried eggs, roti canai, curry chicken and bread. However, there was no milk, cereal, or cake for the children. Additionally, we found that the creamer seemed to have been bitten by either a cockroach or a mouse, which was quite unappetizing. We have photos to support this observation. Overall, while the hotel is generally okay, there are significant areas that need improvement, particularly with the bunk bed, bathroom cleanliness, and breakfast quality. We hope these issues will be addressed to enhance the overall guest experience.

If u need to connect to nature without breaking your wallet and wasting time driving long hours,this place is IT