Leonardo Royal Edinburgh Haymarket

They have mentioned stuff they should provide such as slippers and shaving sets but these items are not available in the room. I have even booked a premium room, no such things were there.

空調根本不管用 ，晚上很冷

服務枱的人很不禮貌，最基本的禮儀都不懂，這是一個連鎖酒店服務人員該有的工作素養嗎？

I booked this room for our wedding day for me and my husband. Our room was 425, upon arrival the welcome was like cold by the Duty manager as he said he was busy sending emails and asked Daniel to do the check in for us. We expected a congratulations for your marriage or kind of but after like 5 minutes doing the checking with him I had to ask him if there was a special request there as we got marriage and then he saw this information in the system. We got an upgrade to an executive room with a bottle of bubble in the room and sleepers and robes also in the room, very nice touch, plus 2 drinks from the bar for the arrival and 10% discount, very nice and much appreciated. The room was very nice and bigger than expected but the cleanliness was not what we expected. The duvet cover was like with stain and we found hairs in our pillows. When I opened the bed I took the sheet from the mattress by mistake and it was pretty disgusting over there and a deep clean was needed. We were very tired and also it was very late to ask to move to a new bedroom. In general the stay was good and the hotel treated us well, but they need to clean the rooms better.

Toilet many hairs,water pressure is not enough All the things are very old Staffs not polite

Hotel is close to the tram so is quite handy if coming from the airport and also for catching the tram in and out of central Edinburgh, although it is only a 10 minute walk. The hotel itself is tired and in need of a refurbishment. The carpets are stained and there are clear signs of areas where people have vomited. The bathroom in our room was fairly disgusting and my wife was frightened that we would catch legionaries disease due to the state of the air con vents and the extractor fan in the bathroom. On one of the days we left our room at 1000 hrs and returned to our room at 1700 hrs to refresh for dinner and the room still hadn’t been cleaned, I had to ring reception to request it to be cleaned and then had to prompt them again. Staff were neither welcoming or friendly and didn’t appear to want to be there. All in all I doubt we will use this location again.

不錯的酒店，位置於市中心，離機場二十分鐘車程，步行去王子街只需十分鐘路程，不錯的選擇，下次會再入住的

距離市中心很近，前台服務熱情，周邊街區安全，房屋內設施比較新。

The room was lovely and clean and the location was ideal for me as was attending a conference in the conference centre five minutes away from the hotel. The view from my room wasn't the best and there was some construction work in front of the hotel so it was abit too noisy but not the hotels fault..