Gastnutzer
12. November 2023
On arrival the hotel was very cold when checking in. We made our way to our hotel room and noticed towels and glass vases on the staircase, obviously a leak at some point. It was only when we looked up, above the arrangement on the stairs, that we noticed mushrooms, yes mushrooms, growing from the ceiling. When we entered our room we were surprised at how cold it was, no effort had been made to partially warm the room, knowing someone would be using it. We went downstairs for a drink in the bar, again this was just as cold, there were people sitting there with coats and jumpers on. During the evening the gents toilet had a water leak which was not dealt with, meaning the gents either had to use the disabled toilet or go to their bedroom bathroom. Also, later on in the evening, there was only one member of staff on duty to look after the bar, collect empty glasses, wash the dirty glasses and serve. Inevitably this is not achievable for one person meaning glasses were not collected or washed which meant having shorts in glasses that should contain lager or beer. To be fair to the young lad left on his own, he worked tirelessly without any help. The breakfast room was just as cold the following morning with people, once again, sitting with coats and jumpers on. The whole hotel needs a major overhaul.
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