Redcastle Hotel

The extractor in our bathroom didn’t work so we were moved to another (better) room without any fuss. All the staff were extremely friendly and helpful. The food in both the Captain’s Bar and The Edge restaurant was excellent. I would have no problem recommending this hotel.

Room was great size and very clean. Staff were extremely friendly and helpful. My main complaint was that the glasses at breakfast were tiny which was quite inconvenient that i had to refill every time i needed a drink. Overall great price for what you get.

Enjoyed our stay over a busy saturday. The staff from check in to check out and rhe var/restaurant staff were fab. Dinner, daiquiris and brekkie was beaut. Room was clean and comfy but very very warm even with the window open and radiator turned off. Only thing we didnt care for was changing facilities for the pool/spa. The only private area was the toilet cubicles which were saturdated and no hooks to hold our clothes. Would be handy if guests were allowed to change in their room as robes are provided. Would defo stay again.

Exceptionally clean well designed room offering spacious accommodation. Friendly efficient staff. Excellent breakfast. Good bar, but very busy.

Fantastic location. Attentive staff. Good food and drink options. The balcony rooms are special. Amazing spaces with stunning views of Lough Foyle. Spa was very good also with a good range of treatments very much enjoyed by my other half.

The jets in the pool/jacuzzi section where fantastic great for your back. The food and the breakfasf with the view over lough foyle as the sun rose was a great extra also.

Hotel was clean an staff were really friendly, definitely would recommend it

Had we known the experience that was about to befall us before checking in an hour early, we wouldn't have bothered. We weren't given a check-out time and had read online it was midday. Turns out, it was 11:00. When we got to our room we found the temperature to be that of the faulty reactors at Chernobyl. I can only assume they had left the heating on for about a decade to get it that hot. We had to leave the window open as a storm blew in just to cool down. I have never been to prison, but I can only assume the showers they have aren't actually allowed to be as bad as the shower in the room. A 4* hotel this is not. We were advised to go to the restaurant, rather than the grill for dinner. We took up our table and were then ignored, with several other tables around us (who arrived after us) getting water for their table and their drinks order taken. We waited for around 15 minutes before deciding, frankly, it wasn't worth the time. A similar thing happened at breakfast the following morning. So, we went to the grill, all was well until dessert, when the waitress asked "what is this?" when handing us our desserts. We also ordered and orange juice and lemonade, which came in two separate glasses. That just about sums it up. The pool water is tepid, there was no water in the bucket for the sauna and they had no time to complete both treatments my partner had booked in the spa. There was no malice, but it's clear there is a huge training gap for most of the staff.

Black furniture had dirty marks on it. In the spa was left in the treatment room and no one ever came back. Also had booked a spa and afternoon tea experience and as the treatment ran over as nobody came back was late for afternoon tea. Also was confusion on who or where to pay for this experience. My email had stated £377 and then was charged £413.92 on arrival