We were in town for the College Football Dukes Mayo Bowl game on the 27th of December. The same day (27th) Marriott decided to have all of the water shut off from 11am to 4pm. No shower, sink, toilets to use. Game didn’t start till 5:30pm. No disclosure prior to booking, no offer of a discount. We asked for one and we were told none available. The staff there was unaware as well! They were as shocked as we were about it. The only information was a piece of paper taped to the front desk. Now, the staff is awesome! Super friendly and helpful! But corporate is terrible! They had a booked out hotel and still didn’t make arrangements to change maintenance or offer us anything for the inconvenience. One couple had their room flooded because of the water, destroyed their clothing and all Aloft did for them was give them the address of a self serve laundry mat and some money to go wash their own clothes! How infuriating! I will never stay here again, which isn’t fair to the staff and is not a reflection of their work. But a direct reflection of Marriott and there lack of communication and care for their patrons. Also, if you decide to go ahead and stay there, be aware that the lobby is on the 5th floor of the building, no where to park street side to get your belongings out and there is ONE elevator for the entire hotel patrons and staff to use to get to the rooms! And it doesn’t work very well at all!
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