Longemont Taihu Lake Town Hotel

Specially booked this to watch the new year eve fireworks at taihu ancient town. Hotel is located opposite the ancient town but there is not much else in the area. Room is big and clean. Breakfast has a good variety.

We had a pleasant and a wonderful stay at Longemont. Great view of the fireworks from our room. Xiao Wei helped us right from the check in. As we don't speak Chinese, Xiao Wei faciliated communication through we chat and promptly addressed all our queries to complete satisfaction. He also provided valuable suggestions during the stay to use our time productively as we stayed at the hotel only for a night. Hotel is Highly recommended for stay.

We are a family of 3 who stayed here for 2 nights. The hotel has a penguin enclosure at its lobby and is a favourite for kids. There are also kids' train rides and car rides at the lobby. Our room had a good view of the old town and fireworks at night. But aside from these, the hotel does not match up to its title of a 5-star hotel. - There was no warm welcome or good service during our stay. - The curtains are not black-out curtains, so you will get woken up by the brightness outside at 5am. - The lifts and carpets at the corridor are often dirty and not cleaned well. Not just litter, but large chunks of dust. - Cleaning of our room the next day made it even more dirty. The cleaner just brings the dust of one room into another room. Highly suggest for the hotel to change the type of mop/ broom used. - The restaurant where we had breakfast does not provide fork and knife and said they do not have these cutlery when we requested for it. They only have chopsticks and porcelain spoons. This shows that they are not ready for international tourists.

Hotel manager was extremely helpful, she spoke English and tried her best to help us at foreigners. It was a great experience. Linen could have been changed daily, but other than that, it was great!

服務的五星衹是針對於meave管家，我的五星好評及總體打分都是看在管家的服務上，服務很好，還申請了孩子的早餐，安排了比較好的房間，看到了比較好看的煙花，對於我的問題也是及時回覆，其他工作人員就算了，全程都沒有微笑的，除了一位給我送水的女客服。如果要對酒店，我可以説是衹打1分，不管是設施，還是衞生，還是大堂的服務都很差勁，沒有冰箱是五鑽酒店不該有的事情，不需要其他樓層也不該是這樣的酒店該有的事，明確的告知扶梯壞了工作人員還是往那邊指引，簡直讓我無語，要的小童洗漱用品直接甩在門口地面上，衞生不懂嗎？有包裝盒又怎樣？給人感覺就很差，隔音效果也不好，真的非常差的體驗

房間挺大，衞生間也乾濕分離，陽台就能看到古鎮煙花，位置非常好，一樓大廳進門還能看到可愛的企鵝寶寶，小朋友非常喜歡，特別是管家小包，服務非常到位，及時告知天氣、表演時間、停車等等一系列問題，還有小朋友的早餐，因為房間衹包含兩個大人早餐，前台説小朋友還要半價才能吃，管家小包免費解決了難題，自助早餐非常豐盛，口味也很好，小朋友吃的非常開心，這個價位的房間性價比值了。

房間非常整潔，樓層合適，觀看煙花秀極佳。對面就是古鎮，走路即到，樓下又有觀光車，去哪裡都很方便。特別是管家小包，服務熱情、周到，無論是遊玩攻略還是早餐服務，面面俱到，有賓至如歸的感覺。非常愉快的體驗。

帶娃去龍之夢玩，查攻略後定了古鎮酒店，主要是交通方便並且可以看煙花。 一樓大廳有企鵝館，裏面好多企鵝，晚上回酒店還能看到它們睡覺。房間很大、也很安靜。景觀房的風景很好，晚上看煙花非常棒！ 酒店服務也不錯，管家小娜很貼心負責，會主動告知各種注意事項和行程建議，讓這次旅行很輕鬆。

1，衞生狀況不好，廁所還有上一個住客的煙頭，更別説灰塵和水污， 2，房間隔音非常差，樓上板凳音，電梯口噪音，古鎮音樂聲一直持續到01:00， 3，前台不是很有耐心，面對龍之夢旅行的諮詢很不耐煩，客房服務滿意及時而且態度較好。 總之這個酒店除了地理位置好外，完全不值票價