Bonkle House

This hotel is an absolute disgrace. Having booked through ********** the guest was told the booking would not be honoured due a double booking which was apparently made a minute before ours. To add insult to injury, the hotel owner is now not responding to *********'s contact attempts for a refund to be issued. So charged to stay somewhere who refused our booking. Unbelievable........but true !!!!!!!

The photos on the site are NOT what you will walk into when you arrive. I was prepared for an old and quaint building, staying for 3 days somewhere that was beautiful and quirky. We booked a room for 3 nights, and if my husband hadn’t been exhausted from driving all day, we would’ve left immediately. The room we stayed in was musty and dusty, with a very heavy smell of mildew/mold in the bathroom. The bathroom door was broken so that we had to put something against it from the outside to keep it shut while we used it, and then knock to have someone move whatever was against the door when we wanted out. I tried to call AND email from the room to tell them of our problems, but still to this day, (3.5 weeks later) no response. No one in attendance at the desk to talk to. My son has a mold allergy, and there was no way we could’ve stayed longer than the few hours we needed to sleep, (we had to keep a chair in front of the bathroom door to keep it closed for the least amount of mold exposure, possible) we left super early the next morning, and left our key. ******* tried but could not get us any type of refund for the 2 nights we forfeit, and I’m sure this place is used to people not staying past the first night, as everyone’s keys were on the desk when we left in the AM, and I’d heard other guests say they were staying longer. There are other places, comparably priced. Skip this one, especially if you have a nose on your face. I’ve never had to write such a bad review before.

Lovely property with loads of character. Really clean, large TV and a nice big room. Walls are a bit thin, especially when someone is snoring in the next room. Lol

We’d never have booked this place if we’d read the recent reviews, however for what we paid, about £36 for one night it wasn’t bad value for money. Yes the place is tired, but the room and the bathroom were clean and we slept well considering we were on the ground floor. If you want a cheap bed for the night this does the job.

This was absolutely the worst property I have ever stayed at. There were stains everywhere: Sheets, Floor, Walls, Ceiling. The heat was broken and when we asked an employee to come check on it, he said “it will turn on soon”; which it never did.

We were only there 2 night's but got train easy enough into Glasgow. Had to use car for something to eat as nothing around in walking distance.

We had a huge room with sofa and 2 beds. Decor is dated but still was comfortable and nice and warm. Adequate facilities - bathroom / TV/ tea & coffee. No option for breakfast it is just bed. House keeping could have waited until later in the day to knock on as woke us up early on Sunday, wasn’t very happy about that. Mistake on check out time, I thought 11 and it was 10am, they were understanding which was appreciated.

This is the worst place I have ever stayed in. I ended up with bed bugs, the room was filthy (tea stains on the walls, filthy shower, carpets are stained and disgusting, windows with condensation running down them, DON’T STAY HERE!!!!! I asked for compensation and received nothing after our awful experience and we paid £67 for our awful room - noisy too as right next to the road.

This property was so rundown and awful we left a day early ( we had nowhere else for escape to on the first night). The caretaking family were sweet and moved us to a cleaner room but it still had a musty smell and the bedsheets were old and soft. We won’t book ahead from photos on ******* again.