Shangri-La Boracay
Letzte Buchung vor 22 Stunden
Good property, very clean. Some staff are brilliant, and some are terrible. The overall experience was good, but a few bad fruits ruined it. One of the staff members in one of the restaurants was very racist, and told us that we can't book the outdoor table, but when we went we were told someone had booked it. Which means it could have been booked. We were on our honeymoon, and yet except some decorations and a bottle of wine, there wasn't anything special. We even requested that we get private dining on our anniversary date and were told not available, instead of providing a viable alternative. Also, on one of the days, there was waiting for breakfast, for such a 5 star property I don't expect to have to wait for breakfast, the capacity should be enough for all of the guests. Also, whilst taking a bath, one of the curtains came lose and fell on me, causing major bleeding on one of my fingers, and all we were offered was an apology. The whatsapp service and the other staff overall were very good, but a few bad ones ruin it for everyone. The hotel itself is beautiful, and the rooms are great. Huge amount of things to do, and by far the best property in boracay.
Sehr gut
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