Country Inn & Suites by Radisson, Beckley, WV

Overall clean hotel with very convienent location. Breakfast choices were a bit limted to prepackaged items. Also, the room was not too great. Matrices need replacement, just awful. Shower head height was made for a 4 foot child or handicapped person, it could not be adjusted up for an adult. Water pressure terrible. This is a popular hotel location so be prepared for parking challenges.

Staff was polite and accommodating. Hot breakfast was good in my option with several options. Would stay here again.

Breakfast they promote was disgusting…cold, tasteless and staff was rude shoving everyone out of the way to replenish. Why bother?! It used to he great, what happened? Better to have nothing and also no fruit??

The hotel is in bad shape from the elevator to the air conditioning units to the bathrooms. I had to switch rooms because mine didn’t have an air conditioning panel and move to other that seemed to have had some electrical problems

Hotel was loud all night! Our room had a buzzing noise that never stopped. Room wasn’t overly clean.

I have stayed in some not-so-great places before, but this takes the cake. The woman who checked us in, Crystal, was rude and disinterested in customer service. Acted annoyed with having to deal with the guests the entire time. When we got in our room, I did a check for bed bugs like always. I didn't find any, but under one mattress we found what looked like a crime scene. I don't profess to know what the substance was and I don't want to. The room was filthy, all the linens were stained, dust and dirt everywhere. Accumulated, not new. Then we found ants crawling on the furniture and on us. Three towels for the five of us. When my husband went to the desk and asked for more, he was again treated as if he was bothering the woman running the desk. We were offered another room, and the staff at the desk at that time were amazingly kind and helpful. I only know the name of one, Rene. We moved rooms at 10:30 pm. When I checked under the mattresses of this room, I found an empty mini bottle of vodka under one, and an open bar of soap under the other. I don't even want to know. We found a chewing tobacco can underneath one bed and a water bottle under the other one, along with hair, dirt, crumbs- you name it. One TINY trashcan for a suite that sleeps 5. We were given a discount, but the second room was no cleaner or better than the first- at that point we were just too tired to try to find another room. This place is beautiful on the outside, it's a shame it's not the same inside.

Ants in the room, carpet looked like it could be rolled it was so loose and there was mold around the pool

The hotel was super busy but the staff handled everything well. Everyone was quite friendly, will definitely return.

Free breakfast was decent. Staff was helpful. Room was decent. They had a pool that stayed open until 10pm. I didnt go swimming but it seemed most people that stayed was generally happy, which made the overall experience nice for us as well