Barcelo Nura

Ich weiß nicht, wo ich anfangen soll. Dieses Hotel und das Team des Personals sind die besten, die wir je erlebt haben. Melania Herrera ist die Königin des Erlebnismanagements und sorgte mühelos für einen makellosen Aufenthalt. Ich habe sie damit beauftragt, einen ganz besonderen Moment für mich und meinen Partner zu gestalten, und sie hat alle meine Erwartungen übertroffen. Das Team schreckte vor nichts zurück, um sicherzustellen, dass wir einen fantastischen Aufenthalt hatten, und merkte sich sogar die Namen von uns und anderen Gästen für eine persönliche Begrüßung, wann immer sich unsere Wege kreuzten. Carlos Andres war spektakulär darin, zusammen mit den Mitarbeitern Karem und Natalia einen freundlichen und effizienten Service zu den Essenszeiten zu bieten. Barbara macht auch einen leckeren Cocktail! Wir hatten All-Inclusive gebucht, es war jeden Cent wert. Das Essen war absolut fantastisch und genau das, was Sie brauchen, nachdem Sie einen Tag im ultimativen Zen verbracht haben. Wir haben ein ganz besonderes Abendessen im „Sa Tanca“ genossen – kommen Sie vorbei und erleben Sie es selbst, das Essen war hervorragend. Am beeindruckendsten war, dass wir beobachteten, wie das Team hier jedem einzelnen Gast diesen Service bot. Echter 5-Sterne-Stil. Die Zimmer sind auch großartig, wir hatten eine Junior Suite mit halbprivatem Pool und es war fantastisch. Das Zimmer wurde jeden Tag gereinigt und der Pool war groß genug, selbst wenn unsere netten Nachbarn zur gleichen Zeit da waren, fühlten wir uns überhaupt nicht eingeengt. Der Blick von unserem Balkon auf das Meer war atemberaubend. Das Zimmer war einer der besten Teile unseres Aufenthalts. Wir sind so beeindruckt, dass wir sofort buchen, um sowohl die Insel als auch das Hotel in einem etwas kühleren Klima zu erleben. Wenn Sie auf der Suche nach einer Unterkunft auf Menorca sind, in der Sie wirklich abschalten können und alle Ihre Wünsche erfüllt werden, ist das Barcelo Nura genau das Richtige für Sie. Nochmals vielen Dank an das gesamte Team des Hotels. Callum & Courtney – Raum 407

Die Wahrheit war enttäuschend. Wir reservierten ein Zimmer, das bei unserer Ankunft nicht dem auf den Fotos entsprach, und die Antwort der Rezeptionistin war, dass sie es sich ansehen würden, und sie gaben uns keine Antwort. Die Luft im Zimmer war kaputt und sie mussten unser Zimmer mitten am Nachmittag wechseln. Im neuen funktionierten die meisten Fernsehsender nicht. Die Reinigung beschränkte sich auf das Bettenmachen, der Rest war so wie wir es verlassen hatten und als wir die Handtücher zum Wechseln zurückließen, brachten sie keine neuen wie zB das Toilettenpapier. Die Wahrheit ist, dass das Hotel für ein 4-Sterne-Hotel viel zu wünschen übrig lässt.

We stayed here for a last minute week away in July. Short flight and promise of sunshine made it an easy decision to make. On arrival we were greeted by friendly staff offering a glass of Cava. Unfortunately our room was not ready and given we arrived at 1400 we were slightly surprised. Nevertheless reception took our phone number and advised us we would receive a call. We had been on the road from 0400 in the morning so decided to take advantage of our all inclusive stay and have a drink and lunch while we waited. After 90 minutes we decided to check on our room and clearly reception had forgotten. We were escorted to our room and were very pleased with the standard. Modern decor with a lovely bathroom and doors onto our deck to a lovely swim up facility. Our neighbours to both sides were friendly however the close proximity meant that if had not been the case it could have been a difficult week. The design and layout of the hotel is great. Lovely pools and high standard of finish throughout. In terms of food it was varied. From our perspective Breakfast was consistently good. Varied offers and an opportunity for the chef to cook eggs or pancakes to your personal preference. Lots of pastries, fruit, cereal and cooked options. Lunch for all inclusive is served in the bar and the menu outlines what is included with a 'AI' adjacent to your choice. The choice is restricted in terms of drinks and food. I must say the Club Sandwich was magnificent! Dinner unfortunately was our least favourite. The salads where plentiful but the hot offer was poor. Chicken thighs as the meat offer is not what we would expect in a 4/5 star hotel. You can have the chef cook the choice of the day but this means you can be stood in a long queue. Our observation once again was around the drinks service. When you arrived the staff took your wine order. However a small glass of wine did not last through the meal and you needed to request a refill rather than be offered. This felt uncomfortable and often it was difficult getting the attention of the staff. I must say though that they work very hard and are extremely friendly in most cases. The bar looks out over the sea and you will be spoilt with wonderful sunsets. However you take your seat ar the bar and table service will take your order. Because of minimal staffing you will often be waiting a considerable length of time for both your order to be taken and a further long wait for arrival. My GP would be pleased as this meant alcohol consumption once again was limited to two drinks as again refills are not offered/encouraged. The staff in the bar work very hard but if someone asks for a coffee the poor waiter has to disappear for 10 minutes to bring it from the restaurant downstairs. In the meantime no other orders can be taken. Our observation is that reception often has two or three staff on shift but the bar has two and one night one member of staff. Managers walk round and engage with guests but do not appear t

This hotel has everything you could want on a quiet holiday, no thumping music during the day around the pool area, we were half board so enjoyed a nice breakfast and evening meal at the hotel, catering staff were lovely, food was lovely and the hotel was just a great place to chill out and watch the sunsets every night, it’s not for party animals and there is not much outside the hotel itself, unless you fancy a 25 minute walk, up or down the coast….we were there 29July for 7 days, temp was 36c, just what we wanted and needed ..so hanging around the hotel suited us, we could have used a brand new gym but the beer and a sun bed won every time 🤣…I don’t do all inclusive, because I have had bad experiences with that in the past, however we spoke to another couple who had chose all inclusive and they said they had been made to feel very welcome whenever purchasing drinks etc, so given the lack of options directly outside the hotel, I could see us going all inclusive next time. All in all a great weeks vacation, made all the more special by all the staff and the guys working nights at the reception…they could not be more helpful and friendly and really, when you get right down to it, that’s all you want on your holidays.