Arrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read.
reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent.
generally Very disappointed.
Zum 2. Mal am Portal. Zimmer sind großartig, Champions Golfplatz sehr gut (auch im nassen/schmutzigen Boden).
Das Hotel ist mit einem guten Frühstück im Restaurant und einem guten Blick.
The location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
Die Eincheckung war sehr einfach und ohne Probleme mit drei Mitarbeitern, die die Gäste anmelden. Wir kamen gut vor der Eincheckung um 15.00 Uhr, aber keine frühe Eincheckung in den Zimmern war verfügbar, so dass wir später zurückzukehren mussten, um einchecken zu können.
Die Zimmergröße war angemessen mit komfortablem Bett und Qualitätsstühlen, die eine gute Ruhe sichern.
Das Hotel ist sehr sauber und gut ausgestattet, nur unten ist die Lage, dass es nicht zu Fuß vom Stadtzentrum entfernt ist, aber dies ist kein Deal-breaker, weil das Hotel am Rande des Stadtzentrums viel einfacher ist.
Es muss mehr Lebensmittelwahl geben. Wartung IE-Änderungen oder Reparaturen an Türen oder Strahlern sollten nicht befördert werden, während die Gäste entspannen, arbeiten oder spät schlafen. In 2 Fällen Wartungspersonal arbeitete mehrere Stunden ruinieren meinen Aufenthalt. Sehr sehr laut.
disappointed with room, dirty, lots of damaged in bathroom plus small area for loo facilities.
Plus due to not booking direct with hotel occurred an additional charge to park car at £12
Spa facilities is a pool and hot tub plus steam and sauna.
Sehr gut
131 Bewertungen
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7.2/10
GGastnutzerI took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
GGastnutzerdisappointed with room, dirty, lots of damaged in bathroom plus small area for loo facilities.
Plus due to not booking direct with hotel occurred an additional charge to park car at £12
Spa facilities is a pool and hot tub plus steam and sauna.
GGastnutzerThey didn’t tell you when you book it on Trip.com or any of these other sites that tbe Internet is bad then only when you’re going to the website you see that if you pay you can. Breakfast was okay but quite expensive for what you could get.
GGastnutzerArrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read.
reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent.
generally Very disappointed.
CCharlene GWir sind in den Zoo gegangen und können sehen, dass es ein guter Ort ist, um Zugang zu den Attraktionen von Chester zu erhalten.
Das Zimmer war genau das, was wir brauchten, sauber und hatte alles, was wir brauchten.
Wir kamen spät an und gingen früh, sodass wir die Annehmlichkeiten nicht zu schätzen wussten, aber sie sahen gut aus!
GGastnutzerDas ist das zweite Mal, dass wir in diesem Hotel verblieben haben, und unsere Wahl war hauptsächlich auf seine bequeme Lage und ausgezeichnetes Frühstück. Es ist sehr nahe am Flughafen und sehr ruhig am Abend, umgeben von Farmen und Grasland.
Wir lieben das Frühstück, weil es kein typisches Buffet ist. Stattdessen können Sie aus einem Menü mit einer großen Auswahl an Optionen, die alle wunderbar schmecken. Die Dekoration des Restaurants ist auch wunderschön, und Sie werden mehr als zufrieden mit den Portionen sein. Das Restaurantpersonal ist passioniert, freundlich und hilfreich.
Ein Punkt ist, dass die Rezeption oft umgeben ist, was nur eine Beobachtung und weder positiv noch negativ ist. Die Rezeptionisten tun immer ihr Bestes und sind sehr nett und professionell. Allerdings ist das Zimmerdesign ein wenig veraltet.
YYuki Wong 812The first arranged room in 311, the toilet seat cover is broken. And the next room was a dog kept barking. The reception staff rearranged another room for us shortly, their attitude is really good. But the room rearranged to 223 is in the basement, the air circulation is really not good, you can smell the strong pet smell in the hallway. And I can see the 3rd floor lift lobby had dog poo. To be honest, they were doing a dog exhibition, but they are not really well organized to avoid all the inconveniences caused. That’s not really fair to the customers who don’t expect those scenarios.
AAndrewDie Eincheckung war sehr einfach und ohne Probleme mit drei Mitarbeitern, die die Gäste anmelden. Wir kamen gut vor der Eincheckung um 15.00 Uhr, aber keine frühe Eincheckung in den Zimmern war verfügbar, so dass wir später zurückzukehren mussten, um einchecken zu können.
Die Zimmergröße war angemessen mit komfortablem Bett und Qualitätsstühlen, die eine gute Ruhe sichern.
Das Hotel ist sehr sauber und gut ausgestattet, nur unten ist die Lage, dass es nicht zu Fuß vom Stadtzentrum entfernt ist, aber dies ist kein Deal-breaker, weil das Hotel am Rande des Stadtzentrums viel einfacher ist.
GGastnutzerExcellent service from reception when we arrived to Raffael in the bar/restaurant and all the other staff were helpful and cheerful.
Food was excellent, we had a full meal one night and bar snacks the following night and everything was tasty and well presented.
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