The staff that served me doesnt seem as friendly as what many commented in the forum. The checkin also slow but they increase the staff to 4 at the peak when many came to check in starting 2pm.
The cafe that served breakfast is full house after 8am. And the staff are not attentive, not clear table on time. Many plates on the tables waiting to be cleared. Many people complaint no fork
And spoon on their table. My son also cannot find the glass for drink because staff not take it refill it on time. Very Basic amenities nothing to be mentioned.
The room facing the EDL is noisy. Need to improve the noise insulation.
Hotel in der Nähe von City center of Johor Bahru,Johor Bahru78.7 % der Besucher entscheiden sich für diese Gegend
RRavenJay2025.04.30
Ich hatte ein weiteres wundervolles Erlebnis im Grand Paragoon Hotel. Die zentrale Lage in unmittelbarer Nähe der JB Central Immigration macht es praktisch. Das Hotelpersonal war äußerst zuvorkommend, und die angehende Rezeptionistin wurde beim Check-in hilfreich unterstützt. Das Frühstücksbuffet bot eine große Auswahl. Zimmer und Bad waren geräumig; es gab jedoch Bereiche im Bad, die besser genutzt werden hätten können. Außerdem war der Duschkopf defekt und leckte.
My family and I recently stayed at your hotel and we appreciate the friendly service provided. However, we would like to share some feedback for improvement.
The room allocated to us was located quite far from the main facilities, which was very inconvenient, especially with young children. In addition, the dining experience was average — the food selection and taste were not at the level we expected from a Hard Rock brand. We would Not coming again.
Ich habe dieses Zimmer kurzfristig für einen Kurztrip nach JB gebucht. Das Personal war sehr effizient und erklärte mir gleich nach der Buchung den Check-in-Prozess und die Details. Ich buchte um 15 Uhr und checkte um 17 Uhr ein. Die Unterkunft selbst bietet alles, was man braucht, und das Bett war super bequem. Besonders gut gefallen hat mir, dass der Fernseher Apple AirPlay unterstützt und die LED-Beleuchtung in verschiedenen Farben zur Auswahl steht. Das bereitgestellte Wasser in Flaschen war ebenfalls eine nette Geste. Ein kleiner Hinweis: Die Toilette hat kein Bidet. Ich werde beim nächsten Mal definitiv wieder hier buchen.
We recently stayed at Lotus and booked a double-story room, which was spacious and well-equipped, though not luxurious. The room had everything we needed for a comfortable stay, and being on the fifth floor, we had to take the lift, which honestly felt quite old and a bit scary — it could use an upgrade.
The staff were very welcoming and friendly, which added a positive touch to our experience. At check-in, we had to pay a deposit of 100 ringgit in cash, so it’s good to be prepared for that.
There are three or four restaurants on the property with nice menu options, but breakfast was quite chaotic. The hotel didn’t seem prepared for the large crowd, with long queues at the coffee and egg station, and very few available seats. It felt like a tour group had arrived, but no one was managing the situation, making breakfast quite stressful.
On a brighter note, the swimming pools are nice, and there are plenty of family-friendly activities, making it a good choice for guests with children. The on-site shop is also convenient and well-stocked. Around the pool and by the shore, there are sun loungers available — they are simple rather than luxurious, but they do the job.
Overall, Lotus offers good value, especially for families, but some areas — especially crowd management and certain facilities — could use improvement.
Hotel in der Nähe von City center of Johor Bahru,Johor Bahru78.7 % der Besucher entscheiden sich für diese Gegend
FFy.Kas2025.08.24
We booked at the very last minute yet the service rendered was commendable. The room was ready in top notch condition despite the last minute booking, spacious and perfect for our family of four. The amenities and breakfast spread was perfect. Will definitely return again!
I had an exceptional stay at Four Points By Sheraton Desaru.
The staff were courteous and attentive to our needs. They were always smiling and greeting us, no matter what time it is.
The room was spotless, beautifully designed, and equipped with all modern amenities. The gym, sauna and swimming pool were working well. The gym has good machines.
Housekeeping was awesome and catered to all my requests.
The bed was incredibly comfortable, and the quiet environment ensured a restful sleep.
We had a breakfast buffet and it was delicious with a lot of variety.
The location was not too bad —walking distance to a mall, restaurants and shops.
There was a shuttle bus service to the beach and we took it.
The reception staff also helped us with taxi service to JB town and were very helpful with our queries about Desaru.
I highly recommend this hotel for anyone seeking quality, comfort, and excellent service!
Hotel in der Nähe von City center of Johor Bahru,Johor Bahru78.7 % der Besucher entscheiden sich für diese Gegend
GGastnutzer2025.07.07
Room aircon not working. Assured change of room next day only but given evening only n Duty Mngr Ivan was extremely cold. We were given complimentary 2 days breakfast which was not satisfactory. Coffee machine was giving out Americano rather watery n we informed the staff tat n they didn’t take any action. We also realised this hotel automatically controls de aircon to higher temperature after 7pm each night leaving our room warm. Both nights were a disaster. Aircon vent is dusty as it aggravated my asthma. They charged us to upgrade to Kings room as only a king room and a double room can have interconnected rooms. This could be detailed in Trip.com we would have not booked this hotel. Feel ripped off after not getting a proper test nor sleep. If nothing is done to compensate my stay, I will put this up in social media.
Hotel in der Nähe von City center of Johor Bahru,Johor Bahru78.7 % der Besucher entscheiden sich für diese Gegend
SSya_Riduan2025.08.20
Lovely apartment. We got the one with 2 bedrooms for 4 pax. Amazing. Spacious. Nicely decorated. Toilets were clean. Bedrooms were comfy. I love how it's located in a convinient location, opposite Komtar and City Square and there is a 24hr mamak at the other side. Highlg rec. The only thing that I didn't like was the mattress and pillow but it is a personal preference.
Ammenities was lovely. There is a gym that has a nice amount of equipments. Also the pool was great. Had a nice swim.
Will come back in the future!
Alles war großartig, das Zimmer war sauber und alle Bedürfnisse wurden geliefert. Die einzige Frage war, dass wir ein Zimmer mit beschädigter Tür, aber es war kein Problem, solange es noch verriegelt werden konnte. Sicherlich wird es wieder kommen.
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Cceg leeThe staff that served me doesnt seem as friendly as what many commented in the forum. The checkin also slow but they increase the staff to 4 at the peak when many came to check in starting 2pm.
The cafe that served breakfast is full house after 8am. And the staff are not attentive, not clear table on time. Many plates on the tables waiting to be cleared. Many people complaint no fork
And spoon on their table. My son also cannot find the glass for drink because staff not take it refill it on time. Very Basic amenities nothing to be mentioned.
The room facing the EDL is noisy. Need to improve the noise insulation.
BbelieveinmiraclesI had an exceptional stay at Four Points By Sheraton Desaru.
The staff were courteous and attentive to our needs. They were always smiling and greeting us, no matter what time it is.
The room was spotless, beautifully designed, and equipped with all modern amenities. The gym, sauna and swimming pool were working well. The gym has good machines.
Housekeeping was awesome and catered to all my requests.
The bed was incredibly comfortable, and the quiet environment ensured a restful sleep.
We had a breakfast buffet and it was delicious with a lot of variety.
The location was not too bad —walking distance to a mall, restaurants and shops.
There was a shuttle bus service to the beach and we took it.
The reception staff also helped us with taxi service to JB town and were very helpful with our queries about Desaru.
I highly recommend this hotel for anyone seeking quality, comfort, and excellent service!
UUshaInsgesamt war alles gut. Aber was den Reinigungsservice betrifft, war es ein bisschen enttäuschend, weil wir im Haus schliefen, die Reinigungskräfte öffneten einfach das Haus und gingen hinein, um zu putzen. Wir waren schockiert. Zum Glück war mein Bruder da und bat sie, draußen zu warten. Wir waren schockiert, dass er die Tür öffnen konnte, nicht einmal anklopfen ✊, bevor er hineinging. Nur das, aber ansonsten finden wir alles gut. Ich habe diese Einrichtung auch meiner Freundin für ihren Familienurlaub empfohlen.
AAnonymer BenutzerAlles war großartig, das Zimmer war sauber und alle Bedürfnisse wurden geliefert. Die einzige Frage war, dass wir ein Zimmer mit beschädigter Tür, aber es war kein Problem, solange es noch verriegelt werden konnte. Sicherlich wird es wieder kommen.
AAnonymer BenutzerLocated at the beachfront. Just get out of hotel and the beach is in front of you! It was a fantastic view of the beach from our room. In fact all rooms have a view of the beach.
Just next door (part of hotel premises?) is a great seafood restaurant which served good food at reasonable prices.
Staff were very friendly from the security guard post to doorman to front desk. Every staff we met greeted us :)
Breakfast was a big variety of items.
Only problem was the room toilet - it stank. Seems they did not clean it for several days. Hope the management looks into it. Otherwise it was a really enjoyable stay!
GGastnutzerWe recently stayed at Lotus and booked a double-story room, which was spacious and well-equipped, though not luxurious. The room had everything we needed for a comfortable stay, and being on the fifth floor, we had to take the lift, which honestly felt quite old and a bit scary — it could use an upgrade.
The staff were very welcoming and friendly, which added a positive touch to our experience. At check-in, we had to pay a deposit of 100 ringgit in cash, so it’s good to be prepared for that.
There are three or four restaurants on the property with nice menu options, but breakfast was quite chaotic. The hotel didn’t seem prepared for the large crowd, with long queues at the coffee and egg station, and very few available seats. It felt like a tour group had arrived, but no one was managing the situation, making breakfast quite stressful.
On a brighter note, the swimming pools are nice, and there are plenty of family-friendly activities, making it a good choice for guests with children. The on-site shop is also convenient and well-stocked. Around the pool and by the shore, there are sun loungers available — they are simple rather than luxurious, but they do the job.
Overall, Lotus offers good value, especially for families, but some areas — especially crowd management and certain facilities — could use improvement.
LLetaotaotqDas Eckzimmer verfügt über eine eigene übergroße Terrasse und auch die Einrichtungen im Inneren des Hauses sind sehr neu und sauber. Die beiden Schwimmbäder sind jeden Tag sehr beliebt, wirken aber nicht zu überfüllt. Das Essen ist hauptsächlich malaysisch und mit allen Ländern kompatibel, vor allem beim Frühstück bin ich sehr zufrieden. Abgesehen davon, dass die Wellen in der Saison zu hoch sind und man nicht ans Meer gehen kann und die öffentlichen Fahrräder etwas abgenutzt sind, sind der Service und die Verpflegung rund um die Uhr sehr gut.
AAnonymer BenutzerMy family and I recently stayed at your hotel and we appreciate the friendly service provided. However, we would like to share some feedback for improvement.
The room allocated to us was located quite far from the main facilities, which was very inconvenient, especially with young children. In addition, the dining experience was average — the food selection and taste were not at the level we expected from a Hard Rock brand. We would Not coming again.
TTitus KeithIch habe dieses Zimmer kurzfristig für einen Kurztrip nach JB gebucht. Das Personal war sehr effizient und erklärte mir gleich nach der Buchung den Check-in-Prozess und die Details. Ich buchte um 15 Uhr und checkte um 17 Uhr ein. Die Unterkunft selbst bietet alles, was man braucht, und das Bett war super bequem. Besonders gut gefallen hat mir, dass der Fernseher Apple AirPlay unterstützt und die LED-Beleuchtung in verschiedenen Farben zur Auswahl steht. Das bereitgestellte Wasser in Flaschen war ebenfalls eine nette Geste. Ein kleiner Hinweis: Die Toilette hat kein Bidet. Ich werde beim nächsten Mal definitiv wieder hier buchen.
FFy.KasWe booked at the very last minute yet the service rendered was commendable. The room was ready in top notch condition despite the last minute booking, spacious and perfect for our family of four. The amenities and breakfast spread was perfect. Will definitely return again!
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