Bei der Ankunft wurde uns gebeten, 10 £ für Parkplätze zu zahlen, was seltsam erscheint. Ich könnte verstehen, wenn Sie nicht ein Gast waren, aber wenn Sie bleiben, verstehe ich nicht, warum Sie zahlen müssen.
Die Rezeption war einfach und bequem.
Das Zimmer war wie erwartet. Sauber und komfortabel. Ich musste um zusätzliche Teebeutel, Milchzucker als nur ein paar im Zimmer bitten.
Gut geschlafen. Kein Lärm.
Das Frühstück war ausgezeichnete Auswahl und nicht fette.
I stayed at the Arden for the UK Games Expo. Despite being rather pricey, it's very convenient to get to the NEC and Resorts World (10-15 minute walk). The leisure centre staff seemed unprofessional, but the receptionist and restaurant/bar staff seemed nice and friendly enough. Room was nearly spotless, aside from behind the TV that were slightly dusty. Our room didn't have a TV remote but a quick call to reception fixed that, they were very responsive. It was a nice comfortable room. I will say the food for dinner is exceptional and highly recommend it!
Die Gesamterfahrung war gut, ich war ein paar Mal, aber das Zimmer, in dem wir waren war nicht das beste das WLAN war schwach, so dass wir uns mit unseren Telefondaten verbinden mussten und die Duschegarten waren schmutzig notwendig ersetzt.
We had a fantastic stay overnight. fabulous staff willing to help very caring and understanding very helpful all the time we was there. breakfast was amazing. I’m very wonderfully presented those everything you wanted and all nicely displayed and absolutely wonderfully clean and the staff was great so Wood come back thank you. Thank you for everything bye-bye.
Excellent hotel facilities and friendly staff.
Downside was uncomfortable bed settee for our 12 year old son, hard pillows, windows you couldn’t open fully and automated check in system.
Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast.
Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.
Ich lebe lokal, aber weil ich Hausarbeit getan habe und mich behindert, wurde mir empfohlen, dass es für mich nützlich wäre, für ein paar Tage aus dem Haus zu sein.
Ich habe Double Tree Hilton gewählt, da sie den besten Preis anbieten.
Ich bin so froh, dass ich es getan habe. Das Personal konnte nicht genug für Sie tun, vor allem Wendy, sie ist so eine wunderbare Dame, mein zehnjähriger Sohn sagte mir, wie wunderbar und hilfsbereit Wendy war und das sagt alles.
I’ve been in this hotel for like 4-5 times, i would recommend, It’s quiet, comfy, the rooms are clean…however there’s been times where i asked to change rooms since the heating wasn’t working and cause one room had a slight broken window and this was during January…would’ve froze to death. There’s rooms with a large bed.. and other rooms have like the standard double size bed. I give this like 4/5.
Das war mein dritter Aufenthalt und alles war gut - es gab einen kurzen Stromausfall und der Manager hatte wieder Licht auf ASAP. Nur nach unten war ich ein Zimmer auf der Autobahn Seite Blick dreimal in Folge.
Sehr gut
42 Bewertungen
8.9/10
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7.7/10
Gut
GGastnutzerHotel is not in a bad location for trips out…
But the hotel needs a lot of improvements! The breakfast buffet you are left waiting for them to replenish food items , you have to keep asking staff where are the cups for tea as none replaced there was queues because of the location of the toaster, be careful if you ask for water to be replaced in room as I was charged but then got a refund after complaining..the executive room was good but I know the standard rooms are not great. The staff were good but there needs better organisation. The pool area dated and no set time they seem to pick and choose open close times. We had quite a few issues not all mentioned here which we told reception about we was not happy and noticed other customers complaining.. we would not stay again and certainly not 4 star 3 at most .. can’t comment on spa treatments as did not use but looking at the spa I’m sure there are better ones around. Golf course 9 hole in good condition but outside hotel area need tidying up bit scruffy.
GGastnutzerWe had a pleasant stay at the Leonardo Hotel Birmingham. The room was clean, modern and comfortable, although in hindsight the double bed was a bit small for us – we should have opted for a king or twin/double room instead.
The bathroom was nice and well presented, however the shower gel was empty, which was a small but noticeable oversight. We didn’t have breakfast at the hotel, so can’t comment on the food.
Parking was a bit of a faff initially, but it did get sorted in the end. Overall, the stay was comfortable and the hotel is well located for the city centre. A good option, with a few minor things to be aware of when booking.
GGastnutzerDie Aussicht und die Lage war schön. Aber ich bin nicht glücklich mit dem Feueralarm, der mich in der Mitte der Nacht wachbrannt. Es gab kein Feuer. Das Alarm war mehrmals an und aus! Hatte leider nicht eine gute Nacht schlafen
NNSEJOKEREin erstaunlicher Aufenthalt wie immer das Personal hier stets oben und darüber gehen, denn Sie benötigten ein wenig größeres Zimmer aufgrund meiner Partnerin auf Kräften und sie setzen uns sogar in ein Zimmer, das wir vorher waren! Solche sauberen Einrichtungen fühlten mich und mein Partner wirklich komfortable sicher und glücklich hier werden wieder bleiben! Komfortable Kissen, Bett, schöne Badezimmer Dusche und Bad, Toiletten auf der Wand sind sehr schön geurt, wir werden am Donnerstag zurück bleiben! :)
GGastnutzerAfter a brutal time in hospital I was discharged. I wanted a night to rest recover and relax. Upon arrival I was told that work was being carried out and i can expect to hear noise from 9am. This was very disappointing to be told when checking in. It would have been preferred to been informed before I had parted with any money. I wasn’t given an option to cancel my booking without paying the charge of the full room .
The room was not fully cleaned and there was some orangey oil looking spills left from the previous is booking. The housekeeping had not cleaned it up and placed towels in front of the spill in the wardrobe. This was disgusting. The towels were not fresh and had hair and bits of debris over it.
I had gone to the shop and upon arrival the night reception wouldn’t let me in without declaring my name and room number due to security (understandable). But this infringed on my safety as other people were loitering outside the hotel and Could hear everything. A couple walked in following behind me into the hotel and I declared to the reception I didn’t know them. This made me feel very uncomfortable, as human trafficking is on the rise, I think better methods of verification can be found that is safe for the hotel and guests.
After being woken up at 9am from the workers, I tried to get some more sleep.
The housekeeping lady charged into the room without knocking at 11:30am when I had not checked out and i was due to check out at 12pm.
This was a massive shock and sent me into a panic attack. She left and then I could hear her laughing and joking with the other housekeeping outside of the room. My stress and distress was exacerbated as I am unable to lock my room door from inside which means people can still enter if the pin is known or if they have a keycard. I have stayed here once before and it was nice but this time was awful. The reception were lovely though. My right to privacy and safety was completely disregarded through negligence, improper training and inappropriate conduct. I am absolutely outraged to say the least. I paid to arrive for a relaxing time…. Only to leave more stressed than I arrived.
GGastnutzerThe lady at the reception that was so so lovely, it was the hottest day of the year and we complained about the AC, she quickly changed our room, when we had further concerns and called reception, she came up speedily and provided warm assistance, sure value for my money.
GGuest UserGute Lage in der Nähe von M42, kostenfreie Parkplätze, leichter Zugang zur Rezeption check in war einfache Aufzüge auf allen Etagen und das Zimmer war perfekt sauber und warm.
Selbstservice für Frühstücksbuffet gute Vielfalt für jeden Geschmack. empfehlen Sie dieses Hotel für Freunde und Familie.
GGastnutzer5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.
GGastnutzerThis hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
SStefanieMWe recently stayed at the Crowne Plaza Birmingham City Centre and were really impressed from start to finish ⭐. The location could not be more convenient 📍. It is right in the heart of the city, just a few minutes’ walk from New Street Station, the Bullring shopping centre, The Mailbox, and plenty of restaurants and bars. It made getting around Birmingham incredibly easy and meant we could make the most of our time without worrying about transport 🚆🛍️.
Our room was spotlessly clean 🧼 and well maintained, with everything we needed for a comfortable stay. The bed was very comfortable 🛏️, the décor was modern, and the facilities in the room, including tea and coffee ☕, a safe, and toiletries, were all of good quality. We also appreciated the little touches that made the room feel welcoming and practical for both business and leisure travellers.
The hotel amenities were excellent. We made use of the bar and lounge area 🍹, which had a relaxed atmosphere and friendly service. Breakfast was a real highlight 🍳🥐, fresh, plentiful, and delicious, with a wide variety of hot and cold options to suit all tastes. Everything was well stocked even during busy times, and staff were attentive without being intrusive 😊.
Overall, our stay was smooth, comfortable, and enjoyable. The combination of an ideal location, clean and well equipped rooms, good amenities, and an outstanding breakfast makes this hotel a great choice for a visit to Birmingham 🌆. We would be very happy to stay here again and can confidently recommend it to anyone visiting the city 👍
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