Hotels mit Spa in Región Metropolitana de Santiago, Chile

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

We were very frustrated upon arrival as we had advised our flight and ETA and nobody was there to pick us up. We had to pay US$32.00 to take a taxi which was crazy and upon arrival at hotel we were told that the phones were donw (as we did try to call several times without a response). There should have been some form of communication even via Whats app or email and there was none. The phones had been down since 10 am that morning. Before storm started In the evening we had dinner and the service of 3 people was super slow with a number of people being frustrated. On the other hand next day for lunch we had Monica and she was amazing waitress.

Super close to the airport. Excellent for transit. The airport transfer service is complimentary and reliable. Driver made clear instruction on pick up so that it was smooth. Transfer to the airport was arranged on arrival to the hotel. The room is big with high ceiling. There is nothing to complain about the room. Just there is no supermarket / restaurant near by the hotel.

I had a wonderful stay, made truly special by the front desk and concierge team. From the moment I arrived, the lobby staff were warm, welcoming, and genuinely kind. Check in was smooth and effortless, and every interaction felt personal and sincere. The concierge was outstanding. They offered great local recommendations and were always happy to help, making my time in the city easy and enjoyable. I was greeted with friendly smiles each time I passed through the lobby, which made the experience feel thoughtful and personal. This hotel shines because of its people. The front end staff truly elevate the stay and made me feel well taken care of from start to finish.

Das Hotel macht besonderen Service und Pflege des Personals, sehr freundlich und sehr auf die Bedürfnisse zu achten. Besonders der Service von Lucas, der mir geholfen hat, alle, die ich über das Hotel hatte, zu klären.

快離開聖地亞哥時住在這家酒店，水吧的咖啡很合我口味，房間寬敞而乾淨，交通也比較方便，旁邊有一個商場可以在裏面找餐廳吃飯，價格還很便宜，那麼缺點是什麼呢？我們入住的時候每個房間都有濃烈刺鼻的油漆味，晚上睡覺都要開着窗户，除此之外都很好

Toller Ort für einen Flug am frühen Morgen. Freundlicher und guter Service. Das Einzige, was zu erwähnen ist, war, dass das Internet aufgrund eines Problems bei der Ankunft im Hotel ausgefallen war und man warten musste

Great location in the heart of downtown, close to a large shopping center with plenty of restaurants and dining options. The area feels safe and convenient, making it easy to get around. Excellent value for money considering the prime location

It was so peaceful and beautiful, just what we needed. The room was really nice, contemporary and warm. The grounds were spectacular, amazing trees. The staff were really nice and friendly. Specially Christof who gave us a tour of the Palace. Only down side was we pre booked a car to bring us into the city for our next leg. The driver was a complete ****** and near killed us all several times. Not sure this is just the way the locals drive at all.

Amazing hotel right in the heart of town, walking distance to the restaurants, parks and city center. The rooms are on the smaller side but it wasn’t a problem at all. We’ve enjoyed the view from the pool, their wine bar and restaurant and cozy lounge with free coffee and delicious desserts. Everyone in our party staying in Santiago longer have extended their stay. Definitely staying here again when back to Santiago.