Good location. One minute walk to the train station and Toyota rental. Front desk staff is a girl who is a new staff. She is very friendly and helpful. She offers great assistance to solve my car rental problem.
Lotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.
It’s the best ski resort accommodation you can have for this much you paid for. Nothing is better than a ski in ski out hotel, kids friendly and with special kids amenities. The room is small but it’s just how it is. We enjoyed our first family skiing trip and look forward to coming back.
Der Standort befindet sich direkt vor dem Bahnhof Niigata! Es war so bequem, überall hinzukommen,
Der Service war super, das große Bad und das Frühstück auch!^^
Ich werde auf jeden Fall wieder hierher kommen, wenn ich Niigata wieder besuche!
Die Ausstattung und Einrichtung entsprach der eines 5-Sterne-Hotels! Ich habe mich gut erholt! Danke!^^
Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.
We enjoyed ourselves tremendously at Naspa. The room was huge and luxurious by Japanese standard, in my opinion. It was clean too!
The breakfast spread was amazing.
It's a ski in n out resort. Decent slopes, sufficient for us to ski for 2 days.
Its very easy to get to the train station to the resort. The stop is few steps to the r
Left from the enterance of the station. Vice versa, The half-hourly shuttle to Echigo Yuzawa station and back made it very convenient for us to grab dinner and snacks at 7-11 or NewsDay.
The Onsen was much needed after each ski day.
We'll be back NASPA!
Ich kann eine sehr komfortabele und angenehme Zeit verbringen. Kein Aussehen oder Geschäft, die Rezeption-Personal ist sehr freundlich, nehmen Sie bitte die bequeme Einrichtungen, die Sie brauchen. Emulsion ist wirklich hilfreich, weil ich von der Küste zurück bin. Das ist sehr bequem, weil ich selbst aus bin, muss ich jeden Tag mit dem Parkticket umgehen, weil es in der Stadt ist. Das einzige Wort ist, dass der Parkplatz nur einen kleinen Weg braucht. Ich bleibe und plane das Frühstück mit dem Frühstück, aber das Frühstück mit der ganzen Familie ist wirklich toll. Ich möchte eine Nacht mehr machen!
Wenn man nur über Nacht bleibt, ist das kein Problem, aber es gab einige Punkte, die mich gestört haben.
Nichts davon scheint eine große Sache zu sein, aber das ist etwas, was ich in anderen Business-Hotels rund um den Bahnhof Niigata nicht gespürt habe.
・Es gab Shampoo, Spülung und Körperseife im Zimmer, aber keine Handseife.
・Die Rezeptionistin schien fast kein Make-up zu tragen, daher war ihr Aussehen etwas seltsam.
- Die Garderoben- und Gepäckständer befinden sich im hinteren Teil des Zimmers, sodass es sich anfühlt, als wären sie weit vom Eingang entfernt.
Sehr gut
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GGastnutzerDer Standort befindet sich direkt vor dem Bahnhof Niigata! Es war so bequem, überall hinzukommen,
Der Service war super, das große Bad und das Frühstück auch!^^
Ich werde auf jeden Fall wieder hierher kommen, wenn ich Niigata wieder besuche!
Die Ausstattung und Einrichtung entsprach der eines 5-Sterne-Hotels! Ich habe mich gut erholt! Danke!^^
FFionananaxIt’s the best ski resort accommodation you can have for this much you paid for. Nothing is better than a ski in ski out hotel, kids friendly and with special kids amenities. The room is small but it’s just how it is. We enjoyed our first family skiing trip and look forward to coming back.
GGastnutzerNot the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
GGastnutzerTravelling with my mom. Had a brilliant stay even though there were super strong winds on that night. There was perfectly delicious restaurants nearby, only 2mins away was ootoya- excellent food and service. The man who was running the hotel reception was so kind and friendly and went to extraordinary lengths to help us with our luggage and shipping to our next hotel. The breakfast was also yummy, simple flavors but wonderfully traditional japanese fare. My mom has some mobility issues too, so we were glad to see the relatively spacious room and wider than normal bath tub. 100% recommended!
One small issue with trip, not the hotel, I would have appreciated a more obvious flag out that the payment made online was a DEPOSIT. The man was quite flustered when I said I paid online already because you have to pay again when you get there then get a refund from trip after checking out. Please be aware of this when you book! But it was my oversight - although trip PLEASE emphasise these things a little more!
KKoo MYIs a PERFECT get away for family and friends. Excellence value for money package with great dinner menus and setting. Room is spacious and functional. Beautiful outdoor onsen. Near all the famous skiing area. The only set back is the usage of lobby at nite, on the 16/1/25 we are allowed to use till 12am. Yet on the 17/1/25 night, the front office staff come over our sitting area and turn of the light despite is only ard 10pm and he is aware we are chit chatting and having a drink there... This really surprise everyone.
The rest of the hotel staff is friendly and approachable. Except the guys working on night shift 17/1/25, I assume in the front office,.
DDaDas Badezimmer ist sehr groß, es ist sehr gut, aber es ist sehr bedauerlich, dass die Entfernung von der Wäsche sehr weit ist, so dass der Boden zu Bichobicho geworden ist. Außerdem sind die Bequemlichkeitseinrichtungen nicht gut, aber andere Einrichtungen sind zufriedenstellend.
GGastnutzerOur stay at Yukinohana Ryokan was nothing short of exceptional. From the moment we arrived, we were welcomed with warm hospitality that made us feel at home. The blend of traditional Japanese elegance with modern comfort made for an unforgettable experience.
The service was impeccable. Every staff member was attentive, kind, and eager to make our stay as comfortable as possible. Their attention to detail and genuine hospitality made a lasting impression.
Yukinohana’s location is also excellent, just a short walk from Echigo-Yuzawa Station, making it convenient for travelers. We can’t wait to return!
SSilverGeckoThis is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious.
Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.
GGastnutzerStaffs are very friendly, even though they don't speak much English, they would try their best to communicate with you.
The hotel is located on a little hill side, so there's a lovely view, one side of the room has the ocean view (see image), the other side of the room has the spectacular snow mountain view (didn't take image).
The hotel building itself believe is a bit old, so the rooms and bathrooms are a bit dated, but you can tell they try to modernize as much as they could, like very new aircon, new hairdryer (there's one old one attached to the wall which doesn't work, but the new one is in the drawer), TV etc. Bathroom is a little rundown, but it still function fine. The room key was really a ”key”, which you also have to insert into the wall and turn it for lights and electric in the room, it's quite retro and interesting, and it's the first time I've came across this kind of system.
Hotel restaurant was the same one as the we stayed in an other city, and food standard was the same - which was good.
Breakfast was superb, we loved it.
Overall the experience was good and we were happy with our stay.
OOlivier - GillesNothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen.
The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out.
We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.
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