Romantische-Hotels in Präfektur Wakayama, Japan

"The hotel has a beautiful environment, and the room is generally clean. However, the facilities could be improved—for example, there is only a power outlet on one side of the bed, which is quite inconvenient. One thing I am extremely dissatisfied with, and I believe both Trip.com and the hotel itself handled poorly: When booking through Trip.com, there was no information about what the dinner included. I was attracted to this hotel after seeing on YouTube that its dinner was outstanding, which is why I chose it. Trip.com should clearly state the dinner menu content. Unfortunately, the dinner I received was completely different from what other guests were served—the presentation and taste were not good at all, and at this price, it was absolutely not worth it. Another issue: I arrived at the restaurant on time at 6:30 pm. Until 7:30 pm, I had only been served salad and soup. I noticed that the food other guests received was completely different from ours. I asked the staff and requested a menu, only then did they tell me that our package was entirely different from the others and there was no menu available. Since that was the case, we had no choice but to wait patiently. By that time, other guests in the restaurant had already finished eating and were leaving one by one, yet it seemed no staff member noticed that we were still waiting and finally the remaining dishes were served after we made a complain to a staff, I can feel that our dishes were missed out because they were busy serving other customers. I may book hotel via trip.com hereafter."

"Der Aufenthalt im Kamenoi Hotel Nachikatsuura war zweifellos die perfekte Wahl für unsere gesamte Reise. Als langjährige Kamenoi-Kunden hat uns dieses Hotel einmal mehr die Stärke und Tradition dieser etablierten Marke bewiesen. Der sorgfältige japanische Service gab uns das Gefühl, unglaublich willkommen und geehrt zu sein. Jeden Morgen in unserem Zimmer mit Meerblick aufzuwachen und den herrlichen Ausblick aufs Meer zu genießen, war ein wahrhaft entspannendes Erlebnis. Von der Sauberkeit und den Onsen-Einrichtungen bis hin zur allgemeinen Gastfreundschaft war alles tadellos. Mit Kamenoi entscheiden Sie sich definitiv für Qualität, und ich kann es jedem Reisenden, der Nachikatsuura besucht, wärmstens empfehlen!"