We arrived at the hotel after 10pm having drove from London, it was my seven year old daughter and I. On check in we weren’t given any sort of induction and just given our room key. Our room was spacious, but had a few carpet stains and smelled musty. We had asked for a quiet room but was placed next to a conference room on a main thoroughfare. We also had a courtyard at the back of our room with people drinking and smoking of an evening. We had to ask for a pass for the pool which wasn’t provided at check in. Breakfast was okay but not as good as The Holiday Inn and other than Tony the staff were miserable. On checking out I spoke to the manager about the noisey room and he offered a free nights stay. I worked at the hotel 1998-2001 and it has been upgraded since and is fairly nice. However noisey rooms is the main issue.
The village Hotel in bromborough was massive, great staff and very clean. The bedroom we had was massive and had 2 double beds. Great sized bathroom.. we would definitely stay again
Hotel in der Nähe von Innenstadt,Liverpool63.6 % der Besucher entscheiden sich für diese Gegend
GGastnutzer2025.03.22
Beautiful hotel lobby with historic yet modern furnishings in rooms. Food in palm court was good. Soap dispensers need to be improved as they get stuck easily.
Negative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
Hotel in der Nähe von Innenstadt,Liverpool63.6 % der Besucher entscheiden sich für diese Gegend
GGuest User2023.04.07
Dankbar für das Personal, das wegen eines Unfalls auf dem Bett (mein Sohn hatte Erbrechen) am späten Abend auf meine Bitte um Zimmerwechsel eingegangen ist. Zimmer mit Queensize-Bett und Schlafsofa war sehr anständig für eine kleine 4-köpfige Familie mit Kleinkindern. Der Zugang zu den Fitness- und Gesundheitseinrichtungen war etwas mühsam, da der Zugang über eine Schlüsselkarte nur an der Rezeption gewährt werden konnte. Das Fitnessstudio war allerdings ziemlich alt.
Beautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!
Location & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area.
Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me.
The air conditioning worked really well which is always a positive ❄️.
The room had everything you'd expect: TV, fridge, safe, iron etc.
The room was totally silent and I couldn't hear any noise from outside.
Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.
The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
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JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
GGastnutzerWhen we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
RRaymond_ReddingtonLocation & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area.
Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me.
The air conditioning worked really well which is always a positive ❄️.
The room had everything you'd expect: TV, fridge, safe, iron etc.
The room was totally silent and I couldn't hear any noise from outside.
Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.
GGuest UserDankbar für das Personal, das wegen eines Unfalls auf dem Bett (mein Sohn hatte Erbrechen) am späten Abend auf meine Bitte um Zimmerwechsel eingegangen ist. Zimmer mit Queensize-Bett und Schlafsofa war sehr anständig für eine kleine 4-köpfige Familie mit Kleinkindern. Der Zugang zu den Fitness- und Gesundheitseinrichtungen war etwas mühsam, da der Zugang über eine Schlüsselkarte nur an der Rezeption gewährt werden konnte. Das Fitnessstudio war allerdings ziemlich alt.
MMachoManRS369We arrived at the hotel after 10pm having drove from London, it was my seven year old daughter and I. On check in we weren’t given any sort of induction and just given our room key. Our room was spacious, but had a few carpet stains and smelled musty. We had asked for a quiet room but was placed next to a conference room on a main thoroughfare. We also had a courtyard at the back of our room with people drinking and smoking of an evening. We had to ask for a pass for the pool which wasn’t provided at check in. Breakfast was okay but not as good as The Holiday Inn and other than Tony the staff were miserable. On checking out I spoke to the manager about the noisey room and he offered a free nights stay. I worked at the hotel 1998-2001 and it has been upgraded since and is fairly nice. However noisey rooms is the main issue.
GGastnutzerBeautiful hotel lobby with historic yet modern furnishings in rooms. Food in palm court was good. Soap dispensers need to be improved as they get stuck easily.
JJam007The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
GGastnutzerBeautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!
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