Hotels mit Parkplatz in Jawa Timur, Indonesien

Appalled by the room cleanliness. Able to spot long hairs on my bedside carpet on the first day and still not vacuumed even on the day I left. Toilet walls had some mould growing (I rubbed against it and it came off). Room is spacious and aircon is strong. Breakfast had a ok variety but what's annoying is the used napkins on our tables being served as new ones. We went during a busy period but it's not excusable. Sufficient gym facilities for basis free weights and polite staff. Can do better on maintenance.

The hotel is connected to the Tanjungan Plaza mall. Rooms are spacious and clean.The checkin service is smooth. There is 24hrs taxi service available at the hotel lobby.  Suitable for all types especially couples, family and business travelers.

This hotel has the most flawless service we have received, perhaps ever. The breakfast is magnificent. The team is incredibly attentive, and the facilities are perfect. Whether it’s for Business, family or a stay with your partner you will be over the moon with your time at Aloft Surabaya. Incredible, a must stay.

Everything was amazing. Hotel lobby is gorgeous, room was nice. The only sign of improvement I can suggest is a quicker lift time. The lift waiting time, especially during peak periods is slightly longer.

I did not expect my stay there is going to be so pleasant. My impressions from reaching to leaving the Oakwood hotel, always greeted by all smiling staffs from the lobby, reception, restaurants, housekeeping. Check in and out process is like a breeze. Breakfast is good and staff even remember their guest room number. The room is huge and comfortable and clean. Bed is comfortable. Only that it is facing the main road, there were some road noise could be heard at night. There is a huge fridge and a washing/dryer machine. Full utensils, cook ware and Coffee machine. Will recommended this hotel to anyone. The gestures, politeness and services provided by the staffs are really 5 stars.

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

Ich war in einigen 4- und 5-Sterne-Hotels. Aber das ist es, von dem ich bisher am meisten beeindruckt bin! Die Gastfreundschaft des Personals, die Qualität des Zimmers und die Auswahl beim Frühstück sind unglaublich! Ich werde dieses Hotel auf jeden Fall wieder in Betracht ziehen, wenn ich das nächste Mal wieder in Surabaya bin!

Sangat bagus, tapi petugas yang membawa kartu untuk masuk datangnya sangat telat.

There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available. I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable. All the staff that we encountered were very polite and friendly, from front desk to housekeeping. Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.

Good experience overall. Room is spacious with all the amenities for a trip. The only issue was that the toilet had a lingering foul smell. The stench was quite bad on the first day, but the staff we contacted at night managed to apply some disinfecting spray which got rid/masked the smell. The smell came back the next day though but the smell wasn’t as strong as the first night, it was bearable.