Hotels mit WLAN in Madinah, Saudi-Arabien

The main issue was the attitude of the reception staff during check-in. I arrived at 3:45 PM, only 15 minutes before check-in, but was told to wait. When I politely asked how long, the staff member responded rudely and told me he would let me know. I ended up waiting around 20 minutes before going to pray. When I returned, the same staff member was free, so I approached him, but he told me to wait for another staff member who was busy with another guest, even though he was free and had already seen my booking. Eventually, I had to wait again before being checked in. Overall, the attitude and customer service were not professional or welcoming.

There were several issues during my stay. First, the balcony glass door could not be closed properly. I am quite sure the hotel was already aware of this issue, as their technician came and fixed it immediately without checking or asking any questions. However, I had to call twice before someone finally came. Secondly, the service quality does not match the price paid. The breakfast area is also very small. It was almost fully occupied, and the tables were placed extremely close to each other, which made the dining experience uncomfortable. In addition, while I understand that hotels require guests to check out on time, the way it was handled felt more like constant rushing. I received a call at 12:15 and another call at 12:55 to remind me to check out. If check-out time is strictly enforced, I would expect the same level of urgency for check-in as well. Lastly, there was inconsistency regarding the check-in time. My Trip.com booking confirmation clearly stated a 2:00 PM check-in, but the hotel informed me that check-in was only available at 3:00 PM.

My recent stay at Makarem Burj Al Madinah was truly remarkable, and it is a hotel I would highly recommend to anyone visiting the holy city. From the moment I arrived, the experience exceeded expectations in every possible way. One of the hotel’s greatest advantages is its excellent location, just a short and convenient walk from the blessed Masjid Al Nabawi. This proximity makes it incredibly easy to attend prayers, especially Fajr and late-night prayers, without the stress of transportation or long walking distances. The staff at Makarem Burj Al Madinah deserve special recognition. Every team member I encountered was welcoming, respectful, and genuinely eager to help. The front desk staff handled check-in smoothly and professionally, always ready to assist with questions or requests. Equally impressive was the cleaning team, who maintained the rooms and public areas to an exceptionally high standard. Their attention to detail was evident daily, and their polite and friendly manner made the stay even more comfortable. As the hotel is only around six months old, everything feels fresh, modern, and thoughtfully designed. The rooms, corridors, and common areas are spotless, well maintained, and beautifully finished. There is a noticeable sense of cleanliness throughout the property, complemented by a pleasant and refreshing fragrance that greets you as soon as you enter. This consistent cleanliness and inviting atmosphere contribute greatly to a sense of peace and relaxation after long hours spent at the Haram. Another excellent feature of the hotel is the 24-hour gym, which is thoughtfully segregated for men and women. This allows guests to exercise comfortably and privately at any time of day or night. The gym is modern, clean, and well equipped, making it easy to maintain a fitness routine even while traveling. Having round-the-clock access is especially convenient for guests with busy schedules centered around prayer times. Breakfast at Makarem Burj Al Madinah was another highlight of the stay. The breakfast spread is generous, varied, and well organized, offering a wide selection of dishes to suit different tastes. From fresh and hot options to lighter choices, everything was prepared to a high standard. The dining area is clean and pleasant, and the breakfast staff are attentive, friendly, and efficient, ensuring a smooth and enjoyable start to the day. Overall, Makarem Burj Al Madinah delivers an outstanding hospitality experience. Its close proximity to Masjid Al Nabawi, combined with its new and pristine condition, friendly staff, excellent housekeeping, well-designed gym facilities, and high-quality breakfast, make it an ideal choice for visitors to Madinah. I would gladly stay here again so long as prices remain reasonable God willing and confidently recommend it to anyone seeking comfort, convenience, and quality during their visit to this sacred city.

Es ist ein ausgezeichnetes Hotel und eine schöne Lage; allerdings muss das Essensangebot verbessert werden, d. h. es gibt kein Café usw. und das Frühstück beginnt ziemlich spät ⏰ nach 8 Uhr

Das Hotel ist wirklich nicht weit von Haram Eingang 307 ist Top 3 bis 5 Minuten zu Fuß ich war mit meinem Dad war das kleine Zimmer und sehr kleine Dusche Person nicht empfänglich Zugang, wenn man nicht preiswert ist es top Die Kommentare, die ich vor der Buchung gesehen hatte, machte mich Angst, aber ich bin weg, alles gut geht, ich empfehle

Das Hotel ist sauber und sehr gut gelegen. Das Reinigungspersonal ist sehr freundlich, im Gegensatz zum Personal an der Rezeption. Einziger Nachteil sind die Aufzüge, die extrem langsam und immer überfüllt sind. Aufgrund der Lage kann ich das Hotel empfehlen.

Ich habe noch nie in diesem Hotel übernachtet, obwohl ich Medina schon mehrmals besucht habe. Die Lage ist okay. Es liegt in der Nähe des Damen- und Herreneingangs, sodass man zu den Gebetszeiten gut hineinkommt. Ich würde sagen, es sind zügige 10 Minuten zu Fuß. Es gibt viele Restaurants, kleine Stände und auch tolles pakistanisches Essen direkt vor der Tür. Das Hotel selbst müsste mal renoviert werden. Die Zimmertüren blättern ab und die Möbel sind alt. Die Toilettenartikel hingegen sind von der tollen Marke BYREDO. Die Aufzüge waren sehr voll und brauchten lange, um zu unserer Etage zu gelangen, ebenso wie im Erdgeschoss. Das Frühstück war Standard, aber frisch. Am Service der Mitarbeiter, insbesondere an Feras an der Rezeption und im Housekeeping, kann ich nichts aussetzen. Alles in allem ein angenehmer Aufenthalt.

Reception was really good any issues was resolved instantly hotel breakfast was bit disappointing in terms of of variety and some food was not fresh rest location is excellent and reception staff is brilliant and the boys for floor 9 were really good laundry was bit disappointing I will not use it as I had chase for my clothes

I recently stayed at Madinah Hilton as a solo traveler, and it was a wonderful experience. The hotel’s location is exceptional—just a short walk from Al-Masjid an-Nabawi, making it very convenient for prayers at any time. The room was clean, comfortable, and well maintained. The staff were courteous, professional, and always willing to help, making me feel welcome throughout my stay. The breakfast offered a good variety of delicious options, and the overall atmosphere of the hotel was peaceful and relaxing. I felt safe and comfortable staying alone, and the excellent service made my visit even more memorable. I would definitely choose Madinah Hilton again on my next visit to Madinah and highly recommend it to anyone looking for a comfortable stay close to the Prophet’s Mosque. ⭐⭐⭐⭐⭐

Insgesamt eine tolle Erfahrung, gute Zimmer, das einzige, was verbessert werden könnte, wäre die Modernisierung des Badezimmers und der Küche, aber beide Bereiche waren voll funktionsfähig