Hotels mit WLAN in Jawa Timur, Indonesien

Exceptional Hospitality and Unmatched Convenience I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security. This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay. The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained. A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further. One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest. Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.

Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!! Thank you very much for you’re kindness !😊

Es ist ein großartiges Hotel mit einem Shuttleservice zum Einkaufszentrum Tunjungan. Das Personal ist großartig und sehr aufmerksam. Die EINZIGE Enttäuschung ist, dass die Willkommensbotschaft des Double Tree Cookies nicht dem Standard entspricht (verglichen mit anderen Double Tree Hilton). Der nächste Vorfall ist, dass der Wasserkocher beim Kochen durchbrennt und das ganze Zimmer auslöst. Obwohl sie einen neuen Wasserkocher geliefert haben, funktionieren beide Steckdosen nicht mehr. Wir haben das Personal informiert, dass wir das Gerät reparieren sollen, wenn wir nicht da sind, aber als wir zurückkamen, waren die Steckdosen immer noch nicht benutzbar.

Second time staying here~ The receptionist is very friendly and helpful. Last minute requesting for a change of date, they are very patient and helpful and manage to solve my problems!

Our trip to Bromo and Ijen started from Surabaya. Ascott has a great location just beside the Pakuwan Mall, and the people are super friendly during check in and out, and during our stay, they were very helpful to provide anything we need. The service apartment is spacious and clean. Thanks for a wonderful stay.

We were welcomed with a beautiful lobby followed by a view of animals on a big grass field. The staff at the reception spoke decent simple english - that was very helpful. The rest of the staff spoke very little or no english, so that made communication difficult. We booked the room with Safari view. It was lovely to sit on the balcony overlooking the big grassland of animals. They aren't a lot animals but nice enough for a safari feel/view. We just wished there were at least 2 chairs at the balcony. We had to fight for that 1 chair. It was lovely to order room service to sit at the balcony. It would be good if there is a step stool in the bathroom for children to use the sink. It would be easier for parent to shower child if there was a handheld shower instead of just an overhead shower. There are free carrots feeds provided in the room. It is 1 free refill per day. We like that there is a water machine along the corridor, so we can just refill our water easily. The swimming pool water is FREEZING COLD, with their cool weather, how I wish the pool has heated water... or since it is a small sized, why not convert it to a heated jacuzzi? Food at the restaurant was simple, we just wish there were more local Indonesian food choices. They need to improve of timing on their service as it takes 20 min for a drink and about 30 min for food (in a off peak time). The pizza is basic nothing fancy or exciting. Prices are affordable IMHO. Breakfast or Dinner with the Giraffe - I would highly recommend you to WA the hotel to book it the minute your room is reserved, best recommended to take the first slot. For Carnivore Feeding, the best experience is also the night feed, and take the first ride. In fact, there are quite a lot to do in that small area. So perhaps 4 to 5 nights would cover every activity nearby. Do take note that some activities only available Friday and Saturday!

This hotel has the most flawless service we have received, perhaps ever. The breakfast is magnificent. The team is incredibly attentive, and the facilities are perfect. Whether it’s for Business, family or a stay with your partner you will be over the moon with your time at Aloft Surabaya. Incredible, a must stay.

Ich habe dieses Hotel ausgewählt, da es größere Zimmergröße mit billigeren Zimmerpreisen als andere bietet. Rezeptionist sehr hilfreich vor allem während meiner c/in Zeit, als ich gebeten, höherer Stock, Freunde in der Nähe / neben meinem Zimmer & im gleichen Stock (progress als schnell betrachtet). Zimmer ziemlich groß, komfortabel & sauber. Gt verschiedene Auswahl an f & b im Restaurant während meiner Pause. Bellboys sehr hilfreich. Denken Sie daran, Ihren Willkommensgetränk ya....enjoy ~

This was my first trip to Surabaya and I had decided book Four Points Sheraton Tunjungan given its central location and competitive room rate. I was pleasantly surprised when the hotel recognized my Marriott Bonvoy member status and accorded me the corresponding benefits despite me not making this reservation via the Marriott Bonvoy app. Kudos the hotel staff for that!

The room looks new and comfortable as it’s newly renovated. Hotel staff are friendly and helpful. But need to improve on cleanliness. There were black stains on our pillow cases during our first night of stay. Requested housekeeping service and they came only after second call. Overall still considered as a pleasant stay