Hotels mit WLAN in Queensland, Australien

"I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again"

"Our room was clean and there were amenities provided such as soap, shower gel/shampoo, a hairdryer and a fridge. A good place to stay but it is a bit of a walk to the city centre."

"We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities."

"This was mould on the pillow, a heart pendant was also found in the sheets, and a dirty cleaning cloth in the bathroom. This was extremely disgusting and disappointing as we came from a really long drive and needed a clean place to stay. Front reception was not much of a help apart from a blunt apology like they didnt even care.  Sincerely Extremely unhappy customer."

"⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Stay! We stayed in the 2 Bed Family Villa at Chinchilla Motor Inn and couldn’t have been happier. The villa was modern, spotless, and very comfortable — everything felt fresh and well maintained. The location is excellent, convenient yet quiet, making it perfect for families. What truly impressed us, though, was the amazing service. Our daughter accidentally left her beloved Kindle behind, and the staff went above and beyond to help. They carefully packed it in a bubble-wrap envelope and posted it back to us free of charge, even though we offered to cover the cost and their time. It arrived safely, and we’re so grateful for their kindness and honesty. It’s rare to find such genuine hospitality these days. We’d highly recommend Chinchilla Motor Inn to anyone — fantastic facilities and even better people!"

"Für die letzte Etappe unserer Reise kehrten wir ins Star Grand Brisbane zurück und wurden erneut nicht enttäuscht. Von den stilvollen, komfortablen Zimmern bis hin zum freundlichen und professionellen Personal – alles an diesem Hotel vermittelt das Gefühl eines luxuriösen Zuhauses fernab der Heimat. Die Ausstattung ist hervorragend, die Betten unglaublich bequem und die Lage ist ideal, um alles zu genießen, was Brisbane zu bieten hat. Es war der perfekte Ort zum Entspannen und Erholen nach unseren Reisen. Ein kleiner Wermutstropfen: Die kostenlose Snack- und Getränkebar, obwohl eine nette Geste, wurde während unseres zweitägigen Aufenthalts nicht aufgefüllt. Es wäre schön gewesen, wenn sie aufgefrischt worden wäre, vor allem, da wir mehr als eine Nacht blieben. Hoffentlich wird hier nachgebessert. Abgesehen davon hat es das Gesamterlebnis nicht getrübt. Wir haben unseren Aufenthalt hier wirklich genossen und werden auf jeden Fall wiederkommen. Sehr empfehlenswert!"

"Lovely room and very friendly and helpful staff. The food at the restaurant was delicious and the kids loved that we could get room service. The room was mostly pretty clean. We had an issue with a dirty bed sheet but when I notified reception staff he immediately came to our room with clean fresh sheets and changed the linen for us and was extremely apologetic. We understand that we are all human and sometimes somethings happen when life is busy 🙂 We would definitely stay there again and would definitely recommend others to stay there also."

"Loved the new bathrooms in the en-suite, as we were abit unsure of showering in the spar.💗"

"Das Zimmer ist sauber und hat einen Balkon. Es ist zufällig eine Anlegestelle für Kreuzfahrtschiffe. Das Hotel liegt ganz in der Nähe des Lagunenpools und des Einschiffungspunkts des Great Barrier Reef, was sehr praktisch ist. Es ist zufällig Regenzeit und das Meerwasser ist relativ gelb. Das Hotel ist sehr rücksichtsvoll und stellt Einwegregenmäntel bereit, was großartig ist. Es ist auch praktisch, sich einen Regenschirm auszuleihen"

"Schöne Lage. Nur zu laut, wenn die Leute umgeben, die Lautspiele lieben. Als ich zum Hotel kam, sagten sie mir, dass sie nicht mehr Frühstück machen, obwohl es in meiner Bestätigung enthalten ist, die mich zunächst recht schockiert machte."