Verified traveler
1. Dezember 2023
Be sure to check your reservation and the room they give you. I booked in advance to get a garden-view suite with a balcony and they tried to give us their most basic room. They claimed they were at 100% capacity but after we complained (after all, I paid for a suite) they then suddenly found a room closer to what I booked. Housekeeping left something to be desired as they left us with only one towel two days in a row even after calling the front desk for more. (No hand towels, washcloths, or bath mat, just one towel for the two of us.) Breakfast was absolute chaos with more guests than could fit in the dining area and food/coffee couldn't be refilled fast enough. Given the number of issues, I'll definitely look for somewhere else to stay on my next trip to Guadalajara.
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