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Freundliches Personal an der Rezeption(158)
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Gastnutzer
Zweibettzimmer mit Blick
Aufenthalt im Sept. 2024
Familie
3 Bewertungen
2.0/5
Gepostet am 14. Okt. 2024
Ich rief am 3. Oktober gegen 9 Uhr morgens an der Hotelrezeption an und mir wurde gesagt, dass es im Zimmer Lärm gebe Da es im Raum daneben kein Wasser gab, konnte ich es nicht hören, als ich es auf dem Videobildschirm meines Mobiltelefons zeigte 0:44 am 3. Oktober. Ich habe es auch am 3. Oktober um 7:00 Uhr aufgenommen: Die Dame an der Rezeption, die zu diesem Zeitpunkt kam, hat sich das Video angesehen Sie sagte, dass keiner der Gäste, die zuvor im Hotel übernachtet hatten, reagiert habe. Ich fragte, ob sie das Zimmer für mich wechseln könnten. Nach einer Weile sagte sie ja , sie würde dir ein Upgrade auf das beste Familienzimmer in unserem Hotel geben. Dann sagte ich ja, dass du deine Sachen sortieren und an der Hotelrezeption abstellen sollst, bis du rausgehst spielen. Ich sagte Ja zur Hotelrezeption, um die Zimmerkarte zu bekommen. Ich kam an diesem Nachmittag um 14:15 Uhr an der Rezeption des Hotels an und sagte meiner Kollegin, dass ich Ihre Kollegin am Morgen kontaktiert habe, um das Zimmer zu wechseln. Sie sagte, dass der Kunde noch nicht ausgecheckt habe und es sich verzögern würde. Ich fragte die Dame an der Rezeption, wann ich mich vor dem Hotel unwohl gefühlt hätte und musste noch einmal in die Hotellobby Eine Weile wartete mein Sohn an der Rezeption auf die Zimmerkarte. Nach einer Weile stimmten wir zu und gingen mit unserem Gepäck nach oben Es war auch kleiner als das ursprüngliche Zimmer und ging zur Rezeption. Ich fragte die Dame an der Rezeption, ob sie mich in ein Eltern-Kind-Zimmer umziehen wollte Immer noch ein Standardzimmer? Es ist immer noch kleiner als mein ursprüngliches Zimmer, also kann ich es genauso gut nicht ändern. Ich sagte, dass die Dame an der Rezeption, die morgens das Zimmer betrat, zugestimmt hatte, mir ein Eltern-Kind-Zimmer zu geben. Habe ich nicht gesagt, dass Sie es nicht übergeben wollten? Ich wusste nichts davon, also ging die Rezeption nach einer Weile, um es für Sie zu überprüfen und zu ändern. Ich fragte, wie lange ich warten müsse, um das Familienzimmer zu wechseln, und die Rezeption sagte, eine halbe Stunde. Es war ungefähr 14:40 Uhr, also ging ich zum Zimmer, um zu warten. Nach einer Weile kam die Dame an der Rezeption und sagte, dass das Zimmer aufgeräumt sei und ich mein Gepäck mitnehmen könne Als ich gerade etwas zum Mitnehmen bestellt hatte, sagte ich, warte einen Moment. Nach einer Weile rief ich die Dame an der Rezeption des Hotels an, und sie wechselte das Zimmer. Die Hotelrezeption hat die Zimmerwechselprozeduren nicht übergeben. Die Erfahrung ist zu schlecht. Ich war am 1. Oktober in einem Hotel, als ich nachts duschte, fiel die Duschkopfablage im Badezimmer ab.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: ★Das Hotel liegt neben dem BRT, in der Nähe der Zhongshan Road und verfügt über eine intelligente Steuerung im ganzen Haus★Hey, liebe Gäste! Zunächst möchte ich Ihnen meine herzlichsten Grüße übermitteln. Vielen Dank für den Hinweis auf die während unseres Service aufgetretenen Probleme. Ihr Feedback ist uns sehr wichtig. Wir bedauern zutiefst den Lärm im Zimmer, die Wendungen in den Umkleidekabinen und die heruntergefallene Duschkopfablage im Badezimmer, denen Sie während Ihres Aufenthalts begegnet sind. Dies hat Ihnen in der Tat eine sehr schlechte Erfahrung beschert. Wir werden diese Probleme auf jeden Fall ernst nehmen, die Kommunikation und Übergabe zwischen den Mitarbeitern stärken und die Servicequalität verbessern. Um unsere Entschuldigung und Aufrichtigkeit zum Ausdruck zu bringen, bieten wir Ihnen bei Ihrem nächsten Wiedersehen die Möglichkeit eines kostenlosen Zimmer-Upgrades und ein schönes kleines Geschenk. Ihre persönliche Butlerin Bella freut sich auf Ihren Anruf. Wir freuen uns aufrichtig darauf, dass Sie wiederkommen und uns die Gelegenheit geben, Ihre Mängel dieses Mal auszugleichen und ein perfekteres Unterkunftserlebnis für Sie zu schaffen. [Xiashang·Xinyu Hotel] [16.10.2024]
TanYi Lin
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Febr. 2025
Single
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. März 2025
The hotel staff is available 24/7. Location conveniently located near zhongshan pedestrian street and bashi, plenty of food options and also near attractions like the botanical gardens. Concierge is super helpful, will store ur taobao items and collect your food delivery and send it up to room via robot. If you need recommendations, staff is also well equipped! Highly recommend and will definitely return to this hotel when in Xiamen.
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Antwort der Unterkunft: ★The hotel is beside the BRT, equipped with a baby - products disinfection cabinet, and offers free drinks in the lobby★Dear guest, we sincerely appreciate your warm and detailed review! We're delighted to know that you're satisfied with our 24/7 service, convenient location, and the attentive assistance from the concierge department. Your strong recommendation means a great deal to us, filling us with gratitude and pride.It's our honor to have been a warm stop on your trip to Xiamen. We look forward to seeing you again in Xiamen and creating more wonderful memories together.[Xiamen Shang·Xinyu Hotel] [March 5, 2025]
Anonymer Benutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Dez. 2024
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Febr. 2025
Nice and clean hotel and the location is strategic. There are many nice restaurants around this hotel. BRP and subway stations are all nearby. Hotel is also very new.
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Antwort der Unterkunft: ★酒店於BRT旁、含母嬰消毒櫃、免費大堂飲品暢飲★親愛的客人,非常感謝您對我們酒店的讚美,我們是您的忠實服務者,也是您的温馨家園,我們會一直努力,讓您感受到家的温馨和舒適 [夏商·新語酒店] [2025-2-23]
Gastnutzer
Elegantes Queensize-Bett Zimmer
Aufenthalt im Dez. 2024
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Jan. 2025
Hotel is new, bright and clean. Staff is very friendly. The security guard gives us directions on using public transportation to the attractions. Breakfast has good selection. We will go back again.
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Antwort der Unterkunft: ★The hotel is located beside the BRT and close to Zhongshan Road, with full-house intelligent control.★Dear guest,Thank you very much for giving our hotel such high praise and acclaim!You mentioned that the hotel is very new, bright and clean, which is exactly the comfortable atmosphere we strive to create. It is our honor to satisfy you. The friendly service of our staff is the concept we have always adhered to. Hearing your praise, we will continue to maintain a warm and considerate service attitude so that every guest can feel the warmth of home. We are also very pleased that the security guard provided you with public transportation guidance to the scenic spots, which can help you better explore this city. The rich breakfast options can start a beautiful day for you, and we will continue to enrich the dishes to meet the tastes of more guests.Your saying that you will come again is the greatest trust and expectation for us. We can't wait to serve you again! We look forward to your next visit. We will, as always, create a warm and comfortable stay experience for you, so that you can feel at home every time.Thank you again for your support and praise. Wish you a happy life and all the best![Xiashang · Xinyu Hotel][January 16, 2025]
Anonymer Benutzer
Zweibettzimmer mit Blick
Aufenthalt im Dez. 2024
Familie
19 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Jan. 2025
Many eateries around the area, hotel cafe is nice too. Free chilled drinks available all day.
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Antwort der Unterkunft: ★The hotel is next to BRT and close to Zhongshan Road, with full-house intelligent control★Dear guest,Thank you very much for your positive review and sharing! We are extremely delighted to see that you are so satisfied with the restaurants around our hotel as well as the coffee shop and free cold drinks service in the hotel. Providing you with convenience and a comfortable experience has always been our goal.We look forward to your next visit. We will continue to maintain these advantages and bring you better services and a more wonderful stay experience. Once again, thank you for your support and recognition. Wish you a happy life![Xiashang · Xinyu Hotel][January 21, 2025]
Gastnutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Dez. 2024
Pärchen
14 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Jan. 2025
Nice stay at seashine hotel, hotel is clean and new, not far from high speed train station 10minutes .Actually we just want to stay just 2days but we extend to another 3days.There is free drink at hotel, located at hotel lift lobby, which I can not find at other hotel. Excellent service from night n day reception.Public transport is easily available near hotel.Excellent stay.Thank you.
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Antwort der Unterkunft: ★ Located beside BRT and close to Zhongshan Road, with full-house intelligent control ★Dear guest,Thank you very much for your kind review! We are extremely delighted to know that you had a pleasant stay at our Seaview Hotel and even extended your stay. It's our constant pursuit to ensure the hotel is clean and new, conveniently located near the high-speed rail station with easy access to transportation, and we are glad that these aspects have met your satisfaction.You mentioned the free drinks in the elevator lobby, which is a small gesture from us to make our guests feel cared for. We will also convey your compliments on the front desk and night services to our staff and encourage them to keep up the good work.We look forward to your next visit and will continue to provide you with excellent service to ensure you have a pleasant stay every time. Once again, thank you for your support and recognition![Xiashang · Xinyu Hotel][January 17, 2025]
Anonymer Benutzer
Elegantes Queensize-Bett Zimmer
Aufenthalt im Nov. 2024
Pärchen
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 30. Dez. 2024
Excellent service and amenities. Love the very helpful front desk staff 辛迪 who is very helpful and attend to our needs promptly and gave suggestions of places to visit. Love the hotel room size and amenities, value for money!
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Antwort der Unterkunft: ★The hotel is next to the BRT, close to Zhongshan Road, and has whole - house intelligent control.★Dear guests:Thank you very much for your high evaluation of our hotel! We are very proud that Cindy can provide you with such excellent service. We have been committed to providing every guest with a high - quality accommodation experience, and we are very glad that our efforts have been recognized by you.We look forward to your next visit, and we will continue to maintain this level of service, making you feel at home every time you stay! [Xiashang Xinyu Hotel] [December 31, 2024]
Teck Meng
Zimmer mit Queensize-Bett und Aussicht
Aufenthalt im Okt. 2024
Pärchen
10 Bewertungen
4.7/5
Wunderbar
Gepostet am 24. Nov. 2024
Hotel staff welcomed us warmly when we entered the hotel. Very clean and a lot of thought went into the design of the hotel. We will definitely stay here again when we visit Xiamen again.
5 stars as we cannot think how else our stay can be improved.
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Antwort der Unterkunft: ★The hotel is located beside the BRT and near Zhongshan Road, with whole - house intelligent control.★Dear customer,We are extremely honored to see your enthusiastic evaluation of our hotel! Thank you very much for highly recognizing the service attitude of our hotel staff, the cleanliness of the hotel, and the attentiveness in design. We have always been committed to providing the best experience for every customer, and your affirmation makes us more convinced that our service direction is correct.We will continue to maintain this enthusiasm and keep improving to ensure that every time you come to Xiamen, you can feel the warmth and thoughtfulness like home here. We look forward to your next visit, and we will surely prepare more surprises for you!Thank you again for your support![Xiashang Xinyu Hotel] [November 25, 2024]
littlegirl95
Elegantes Queensize-Bett Zimmer
Aufenthalt im Okt. 2024
Reise mit Freunden
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Nov. 2024
Very nice, pretty, clean hotel at Xiamen!!!
Super helpful and friendly staff to assist on all matters! Especially when they know we are from malaysia (not locals), they are willing to help us to solve the problem.
Location is great, very close to a lot of beautiful cafes and famous 打卡 places.
Highly recommended for whoever comes to Xiamen!
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6/7
Antwort der Unterkunft: ★The hotel is beside the BRT, close to Zhongshan Road, and has smart home control system.★Dear guest,We are extremely honored and delighted to see your high praise for our hotel. Thank you very much for your affirmation of our hotel's environment, facilities, hygiene, and service, especially your compliment on our staff's enthusiasm, friendliness, and helpfulness, which is a great encouragement to us.We have been committed to providing a home - like warmth for every guest, ensuring that everyone, regardless of where they come from, can feel our considerate service here. We are very glad that our geographical location can bring convenience to your travel, allowing you to easily visit the beautiful scenery of Xiamen and enjoy the surrounding cafes.We sincerely hope that you will choose our hotel again, and we look forward to serving you again! [Xiashang Xinyu Hotel] [November 20, 2024]
li hoon
Elegantes Queensize-Bett Zimmer
Aufenthalt im Okt. 2024
Reise mit Freunden
9 Bewertungen
4.7/5
Wunderbar
Gepostet am 9. Nov. 2024
Like what others guess said, this is really value for money. Will stay again next time. Provide all we need
Thank you for the staffs and 杰瑞 for all the help.
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Antwort der Unterkunft: ★The hotel is located next to the BRT and close to Zhongshan Road. It has whole-house intelligent control.★Respected customer:Wow! We are very glad to see your review. You think our hotel is really good value for money, and this makes us extremely proud. We are glad that you like our facilities, hygiene and service. As for the environment, we will work hard to make it even better. We are also very touched that you mentioned Jerry and our staff. We will definitely pass on your praise to them. We can't wait to welcome you back next time. Wishing you a happy life and a great mood every day! ❤️ [Xiasang Xinyu Hotel] [November 11, 2024].
Wei
Gemütliches Zimmer mit Queensize-Bett
Aufenthalt im Sept. 2024
Familie
9 Bewertungen
5.0/5
Hervorragend
Gepostet am 4. Nov. 2024
Beautiful new, clean, stylish hotel. Extremely good amenities. Beds are comfortable. Noise is minimal. Service is excellent. One of our rooms originally had a strange smell so we asked to be move and got upgraded to a better room. I would recommend this to everyone. Highly pleasant experience.
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Antwort der Unterkunft: ★The hotel is located next to the BRT and close to Zhongshan Road. It has full-house intelligent control.★Dear guest,Hello! We are extremely delighted to see your wonderful review. Thank you very much for your compliments on our clean and stylish hotel. We are very excited that you think our facilities are extremely excellent, the beds are comfortable, and the noise is minimal. We are very proud to provide you with excellent service, and we are glad that this has been reflected.We are deeply sorry about the strange smell in your room at first. But we are very happy that we could upgrade you to a better room and make your stay more pleasant. We always strive to ensure that our guests have the best possible experience.We truly cherish your recommendation of our hotel to everyone. This means a lot to us. We can't wait for you to visit us again. Next time when you stay at our hotel, we will definitely exceed your expectations even more. 😘Looking forward to seeing you again!Best regards,[Xiashang Xinyu Hotel] [November 4, 2024]
igotcha
Elegantes Queensize-Bett Zimmer
Aufenthalt im Sept. 2024
Anderes
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Okt. 2024
The hotel exceeded my expectations, new and clean, perfect location. All staff were friendly and helpful. Free drink fridge in the lobby is awesome, can grab a drink whenever needed saves some mon koey but most importantly saves the trouble to go to a store for more drinks as it was hot while we were in Xiamen. They even provide contact lenses case for free in case one forgets to bring one.
This will definitly be my go to hotel when I visit Xiamen again in the future.
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Antwort der Unterkunft: ★The hotel is located next to the BRT and close to Zhongshan Road. It features whole-house intelligent control.★Dear guest, Hello! When we saw your review, our joy was almost overwhelming. Every compliment from you is like a precious gift, shining like a bright star and guiding our way forward. The superb environment of the hotel allows you to feel an excellent atmosphere. The perfect facilities bring you convenience. The high standard of hygiene makes you feel at ease during your stay. And the considerate service makes you feel as if you are in a warm spring breeze. The free drink fridge in the lobby offers you coolness and comfort in the hot Xiamen, just like a clear spring in the desert. And the free contact lens case is like a timely help in times of need, warming your heart. To express our gratitude to you, when you come again next time, we will definitely prepare a unique surprise for you, allowing you to deeply feel our full sincerity and endless care. We are extremely eager to welcome your return. We firmly believe that we will create an even more unforgettable wonderful experience for you. [Xias hang Xinyu Hotel] [October 20, 2024].
Gastnutzer
Gemütliches Zimmer mit Queensize-Bett
Aufenthalt im Aug. 2024
Reise mit Freunden
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Sept. 2024
Room clean, good service and happy to stay here
Especially miss Cindy for the awesome service
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Antwort der Unterkunft: ★酒店於BRT旁、靠近中山路、全屋智控★ 親愛的客人: 感謝您對我們酒店的讚美,我們很榮幸能夠讓您度過一個美好的夜晚。我們非常重視您的評價,將會持續改進我們的服務,讓您每一次的入住都感到滿意。[夏商·新語酒店] [2024-09-21]
Hemo
Leichter Luxus Queen Size Bett Zimmer
Aufenthalt im Okt. 2024
Reise mit Freunden
22 Bewertungen
4.7/5
Wunderbar
Gepostet am 13. Nov. 2024
Nice and good hotel, the rooms are clean and comfortable.
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Antwort der Unterkunft: ★The hotel is next to the BRT, close to Zhongshan Road, and has smart home controls for the whole house.★Dear guest:Hello! We are very happy to see your comments about our hotel. Thank you very much for your affirmation of the cleanliness and comfort of our hotel rooms. We have been working hard to create a warm accommodation environment for our guests.If you come again next time, we will definitely bring you a better experience. Looking forward to seeing you again~ Wish you a happy day! [Xiashang Xinyu Hotel] [2024 - 11 - 13]
Irene
Elegantes Queensize-Bett Zimmer
Aufenthalt im Jan. 2025
Pärchen
3 Bewertungen
4.7/5
Wunderbar
Gepostet am 23. Febr. 2025
This hotel is super good.
Thank you to XinDi for her great customer service & help to recommend good food find nearby.
We will be back again if we return to Xiamen
One thing to recommend: Please look into adding some towel/clothes hanger inside the bathroom
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Antwort der Unterkunft: ★酒店於BRT旁、含母嬰消毒櫃、免費大堂飲品暢飲★親愛的客人,真的超感謝您分享的暖心評價!很高興新迪的服務能讓您滿意,我們心裏滿是歡喜。我們很榮幸能夠讓您度過一個美好的夜晚。我們非常重視您的評價,將會持續改進我們的服務,讓您每一次的入住都感到滿意 [夏商·新語酒店] [2025-2-23]