Britannia Hotel Coventry

After reading reviews and seeing images of the hotel I was apprehensive about staying at The Britainnia. The lobby wasn't the most welcoming. It seemed dark and probably hasn't been upgraded since the hotel was built in the early 70's. My Room 330 greeted me with the smell of fresh paint, new carpet, furniture and a recently upgraded bathroom. For the price I paid, it was good value for money.

Quick check in, helpful staff particularly the security. Lots of security staff available and hotel entrance was secure.

Yes, it is very worn and dated but it does have a retro 70's charm and provides very good value. Reception was polite and professional but could have been more supportive. We had a issue as our hotel booking site had not paid the hotel. The receptionist ask us to phone them to solve the issue. At better hotels, the reception would have offered to do provide this service. A lack of training? The location is excellent being in the centre of the city, across from the bus station and the transport museum. The views of the ruins of the old in the background and new in the foreground among other ancient and contemporary buildings is wonderful from the rooms at the rear of the hotel are wonderful. The balcony that some of the rooms to the rear have would be a very pleasant place to relax in good weather. The beds are very large and reasonably comfortable with clean beading. The carpet of our room was new, and others were being replaced as we were there. The state of the decor was adequate and past ready for a make-over. However, for the price and location, it was acceptable. The breakfast, which was included, was a pleasant surprise. The buffet breakfast room had a was cosy feel, there was a good selection of cereals, preserved fruits and yogurt. The full English breakfast was very well prepared and of good quality ingredients. The tea and coffee were also of a good standard. Service was professional and efficient, clearly aiming to provide their clients with a very pleasant start to their day.

Location is good. Many restaurants nearby. It is at the heart of city centre.

Very comfortable single night stay. Very large room, clean and good value for money. Check in with one member of staff took a while and should be quicker. Negatives - told on arrival we needed photo ID. This is the first we knew about this and the only thing we had was a railcard. Fortunately that was enough. Also, first thing you see when you arrive in reception is signs saying about No ID - No check in. Signs about tolerance to staff, signs about fines if room left dirty or smoking / vaping. No a pleasant impression on arrival when coupled with long check in time. Needs improvement

Hotel was well situated and easy to find - very close to the bus station as well as to nearby attractions. Hotel room was dated but adequately clean. Overall, decent for a quick overnight stay and reasonable for the price paid. Couple of restaurants and eating places nearby as well!

Everything about the hotel was great with the exception of a very charmless senior member of staff at reception. He insisted on photo ID and refused to wait 30 seconds for me to get something from my car which was parked outside. He spelled out that he didn't have 10 minutes to waste. The one bad mark on an otherwise good experience.

The room is big and comfortable. The add on breakfast is good too. I was a bit surprised that for this executive room, you have to pay for the use of WiFi or you have to go down to the lobby to use the WiFi. A bit like the Travel Lodge but for sure, this hotel is better than Travel Lodge.