Thermen Hotels in Warschau

I DO NOT RECOMMEND THIS PROPERTY TO ANYONE!!! The facility was dirty from the entrance. The elevator is smeared and sticky and all the doors are dirty with calluses and dirty hands. In the micro room I noticed the unpleasant smell of urine. As a former SV housekeeper, I did an inspection and what I found was outrageous. There is dust under the bed, on the picture, on the radiator and in every corner. ***** hair under the sheets, dirty card holder. In the bathroom, I found an unwashed shower with water and soap stains on the walls. All windows and mirrors are blurred. Toothpaste residue on the tiles around the sink. There was short black hair on the floor, consistent with the Asian boys hanging around in front of the facility. The toilet, despite assurances that it was disinfected, was dirty. I found dried urine and stuck hair on the toilet seat and under the toilet. I flew there for one night, I wanted to use the spa, swimming pool and sauna to start my holiday nicely. After what I found in the room, I didn't dare and it was an excellent decision because I found photos from the spa under a different opinion. The reception cannot do anything, the manager is probably not there, because he will either be there in an hour or he is already gone. I have been asking for a call and waiting since June 28. I received two e-mails offering me a voucher of PLN 100 for their services, which I consider a slap in the face because I don't intend to ever go back there. I also didn't dare to eat in the restaurant because I was afraid to think what was going on in the kitchen and back room. When I refused this compensation and demanded a refund and threatened the Sanitary and Epidemiological Station, the director, who also strongly avoids contact, made an ”offer” that he would refund me the funds if I signed a declaration of concealment of information about the condition of the room and the facility, i.e. I would not issue a negative opinion and I will not report the matter to the Sanitary and Epidemiological Station. Of course, I refused and again asked for the director's telephone contact. As you can see, I didn't make it. The case will be reported to the Sanitary and Epidemiological Station because there is a health risk after using the spa, hotel and restaurant services