Anne Caroline
24. Juli 2022
The hotel is well located, has nice, relatively spacious rooms, a good breakfast and is overall good value for money. This in itself would make it worth staying there. What I cannot understand is why they advertise themselves as a spa and wellness hotel; they have no pool, massage or beautician services and the so-called “private spa” style s a small top floor apartment with a sauna, a color shower and put on a small terrace, a jacuzzi. We booked 90 minutes at EUR 29, but the sauna stopped working after 5 minutes, and the jacuzzi wasn’t clean. We tried contacting someone from the reception but as there was no answer, we simply left. We asked for a refund the next day and was told we had to write an email for the “manager to decide”. Not surprisingly, we have not heard a word until today and no refund has been received. It was a very disappointing end to an otherwise nice stay in a lovely city.
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