Fraser Place Antasya Istanbul

Gutes Hotel schöner Ort etwas weit?

friendly front desk

We are a family of 5 persons so I booked 2 bedrooms suit without breakfast but due to the website translation the booking was only one person so I sent an email. The hotel contacted us 10 days before to authorize the payment which I did. But when we arrived we were asked to pay 560€ more which I refused and discuss with them. The manager was looking and listening but didn’t interfere. I started looking for another hotel while in the hotel lobby because I know Istanbul districts by heart and I know that umranya is a very remote and low rate district. I booked a 5 stars hotel with advantages and I told them I am no longer going to stay there. They were surprised and tried to changed my mind and only then the manager came in. I was given an 50/ discount of the 560€ then 100/ discount on that rate. He asked me to stay paying no raise but I refused because I had already got a good non refundable offer. He asked me where I was going to stay and I told him a hotel near my new hotel because I suspected the way he insisted to know. They refused to pay my deposit . After some days i discovered that the *********** was prohibited in Turkey and I believe because we were Arabs the thought we were unable to manage our bookings without that website and that’s why there were shocked when we decided to leave before even checking in. I think if I was Turkish or Europian they wouldn have never discussed it. But thanks to Allah we changed the hotel and the only thing we missed actually was the washing machine only.

Stayed here for 12 nights in a two bedroom suite. Helpful staff. We arrived early in the morning at 5.30am and they gave us a one bedroom to stay in for a few hours which was good for the kids as they were very tired. Then they moved us to a two bedroom suite in the afternoon. Location was good as there is a shopping mall next door with good eating options with other restaurants nearby. Good for transportation as buses and taxis were easy to get. Breakfast was good with Tayfun and his colleagues always happy to see us in the morning. The sauna and steam room was great and a nice pool area. Great views from our corner room. The room was showing signs of needing repairs. The shower tray was very soft so felt like we were having a shower standing on a sponge. Other than that enjoyed our stay and would stay here again Tip - if you are travelling from UK, you will need power adapters as all plug sockets were two pin sockets

We had our vacation last January 06 to 09, by mistake we booked Feb 06 to 09, I called the hotel and Usman thankfully accepted us in. We were three families Onur was very helpful to accommodate us in nearby floors. we understand we were travelling during COVID19, they were understaffed. occupancy was full during those days however service was fantastic with the price we are paying Following are few things that need to be improved: 1- Sauna timing 2- Sauna instructions in English 3- Access to elevators at Parking B1 $ B2 4- Garbage dump duct in floors 5- Remotes control for room A/C