Relais & Châteaux l'Assiette Champenoise

The hotel is amazing. Expensive but worth it. The bar and restaurant is fabulous. The only down part was the shower in our room. It was over the bath and small. Not what you expect from a 5* hotel of this caliber

Outstanding place to stay in Reims. The restaurant is legendary and the accommodation lives up to the quality of the restaurant. Our room was very spacious and extremely well appointed. A very comfortable place to stay. As expected, service was outstanding. Members of staff were especially kind to our 7 year old daughter. Breakfast was excellent, with plenty to choose from.

This was an incredible hotel. The grounds were amazing with sculptures everywhere and many private areas to relax and enjoy. The room and views from everywhere on the property were spectacular. Exceptional staff and absolutely one of the best hotels we have ever stayed in!

Only stayed for one night but all 4 of us thoroughly enjoyed our stay. The staff and service was excellent. The restaurant and food was fabulous and the environment and facilities were great. Would have no hesitation in booking this hotel again.

This hotel is wonderful. Our suite was big and extremely clean, with a great bathroom. The service was exceptional and the bar was a great place to relax with champagne. I would highly recommend! I would love to see a jacuzzi added to the spa in the future though.

Generally in a review I prefer to get the bad stuff out of the way first - on arrival on a Thursday afternoon after a 400 mile drive, the four of us checked into the hotel, dumped our bags and rushed down to their lovely terrace for a much anticipated glass of bubbles (well, we were in the Champagne region after all!). Unfortunately we had the snootiest, most unhelpful waiter we have just about ever come across, even in France. We didn't let it spoil our enjoyment and in fact his grumpiness made us chuckle, plus we were able to ignore him once the bubbles were poured! We only booked into the hotel for one night on our journey down to Beaune, mainly so that we didn't have to drive anywhere after our meal in their acclaimed 3* Michelin restaurant. Stunning and luxurious is the only way to describe the rooms: very spacious and stylishly decorated so that you actually wanted to stay in the rooms! However we had a table booked taking our newly married son and partner down memory lane: on a trip in 2019 they accidentally came across the restaurant and have eulogised about ever since, so this trip was a part of their wedding gift. They were very nervous because things could have vastly changed following COVID lockdown but worry was needless. The meal was sublime and worthy of every accolade in all respects: the 7 course menu that evening was surprising in that there was not a single item that any of the 4 of us didn't like - we oved it! After all this time the only dish we can't remember was the opener - Vine Shoot but every other course (Crab, Fennel, Brill, Squad Pigeon Pie, Cheeses, P. Richard's Srawberry) was truly memorable, perfectly cooked and beautifully presented. We all had an outstanding experience for what was a sidebar to our main goal - Olivier Lefflaive winery to stand on the hallowed grounds of Puligny Montrachet! It turned out that the Winery and L'Assiette Chamenoise were the outstanding experience of the trip - and only wish we had stayed with them for a second night. All other staff were supremely efficient, knowledgeable, and Friendly!

From first looks this hotel seems lovely and 5 star, and whilst it looked good and rooms were comfortable (especially loved the diptyque products), service wasn't warm - they were stand-offish and things like breakfast were below average - no buffet and very limited a la carte. For a 5 star hotel, also in a rough part of town (within 100 metres locals having verbal fights on the street - which, granted is not really the fault of the hotel), but service could be way better and also dining options could be improved - in need of buffet breakfast and more casual dining (aside from the their michelin restaurant which was fully booked). We went to Domaine les Crayères for breakfast and dinner - food and service was superb. Better to stay there.

So firstly the restaurant was fantastic and the service impeccable. My average rating is purely for the room , the minibar fridge wasn’t working, turned out it wasn’t plugged in. Of course that doesn’t help me if I want to drink Something chilled. They fixed it / found the issue very quickly but did not think to replace the warm Products with chilled ones. And finally the shower was probably the worst shower I’ve had since travelling to South America on a backpacking tour 25 years ago. Simply no force in it and definitely not something I would expect in a hotel of such a level (outside the bedroom).

Beautiful hotel, excellent service and a 3* restaurant to boot! A few more casual dining options would have been a nice thing.