OYO Timothy's

I had an update on *********** app less than two weeks before the stay, followed by a brief email and a horrendously bad phone not at one point of contact was there a sincere apology. The member of staff wasn't even sure of the reason of the cancellation when asked.The room was booked for family to watch me take part in Ironman Wales the hassle stress and disappoin**ent that have caused is just shocking. Avoid booking here if you actually want to stay in Tenby! I wouldn't even give the level of service a one star to be honest.

We were booked into Timothy’s for one night in a superior suite and had booked well in advance. Timothy’s cancelled on us for no reason. I suspect they got a longer booking request and just decided to cancel on us. If this is the ethical standard and customer satisfaction policy Timothy’s adhere to then I suggest you look elsewhere.

A strange place not quite a hotel but not is it a hostel ,we stayed in deluxe suite apar**ent ,very spacious and private. Living room with soda table chairs and tv ,door to courtyard space which is overgrown but not advertised so is a bonus for breath of air when hot. Kitchen with cooker fridge freezer microwave kettle and dishwasher but all cupboards are empty no cutlery ,utensils ,crockery etc so kitchen is pointless as can’t use it and no one expects to take a knife and fork away with them ? Bathroom smelt mouldy but it has no window so guess that’s expected toilet basin and bath with shower over ,a set of towels are provided and toiletries for one person.There was no toilet roll but we asked and were given some to use thank goodness. Bedroom with small double bed ,one bedside lamp and table and a dodgy chest of drawers and a sofa bed ,a strange window to nowhere that pigeons love knocking on constantly but it’s bearable . It was really hot outside but lovely and cool in the rooms we had . There is no food,bar ot other facilities that you would usually get in a hotel or B and B and noone on site but it’s good if you like being left alone and plan on eating and drinking out constantly. Location is fab for everything in Tenby and not noisy from pubs etc There is a large dining room with grand piano which is weird as no food etc available would be better use of space to have dart board,pool table or Some facilities that could actually be utilised. If your looking for hotel style accommodation this isn’t it but is better than youth hostel ,it’s somewhere n the middle of those and that suited us but may not suit others who enjoy the luxury of facilities and extras. It wasn’t the cleanest ,dust on headboard was thick but toilet was clean ,a slight basement musty smell and some clear signs of damp were obvious but it’s a listed building so it isn’t your standard box style hotel. There’s a step immediately outside room which I didn’t notice and fell down twisting my ankle and getting carpet burn amusing to me but to someone older or more vulnerable this could easily be quite dangerous ,definitely needs a mind the /remember the step sign in door even if to just cover the owners back against accidents.

Great location. Decent room but very basic and small. Shower was useless and dribbled out. No curtains just blinds so it was very bright in the early morning. Not much service provided. Room was boiling and in the loft. Having stayed somewhere else in Tenby previously and for a similar price I am unsure I would return to this hotel.

Wonderful welcome by a lovely lady on arrival, extremely helpful, nothing was too much trouble. Location was fantastic, everywhere within walking distance. Room was a bit dusty but overall clean and tidy. Coffee machine in reception was a nice touch

stayed here the wkend.ideal.location.rooms were clean and comfy.few nice little touches with shampoo a d that in the bathroom and the hot choctlate station in reception.wish they had done breakfast but was no big deal lots of place in the town.overall we had a very good stay. and we would definitely stay again.