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Lage4.7
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Service4.7
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Gastnutzer
Superior Doppelzimmer
Aufenthalt im Mai 2024
Pärchen
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Juli 2024
Thamks to the unintentional action of lucky room number, thanks to Ms. sunny wang who check out for me with nice patiently listening in the reception. Silent room, pillow menu, enjoyable sleep, comfortable cottons, desirable supplies, wood toothbrush & key card. All brilliant service! Thank you & wish to see Pullman next time.
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Antwort der Unterkunft: 敬的貴賓,感謝您下榻太原富力鉑爾曼大酒店並給酒店滿分的好評。您的滿意是我們前進的動力。能為每位賓客帶去賓至如歸的體驗是我們服務一直追求的理念,我會轉達您對我們員工的肯定,同時願鉑爾曼成為您在太原下榻的首選之地,期待您的再次入住!祝好 太原富力鉑爾曼大酒店
Terra Chan
Superior Doppelzimmer
Aufenthalt im Apr. 2024
Reise mit Freunden
22 Bewertungen
4.2/5
Sehr gut
Gepostet am 27. Mai 2024
The hotel room is clean but unfortunately it still have smoking smell though we request for a non smoking room
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Antwort der Unterkunft: 尊敬的貴賓,感謝您選擇太原富力鉑爾曼大酒店並給我們及時的意見反饋。對於入住期間未能給您帶來滿意的體驗,我們感到非常抱歉。首先,請接受來自酒店團隊誠摯的歉意。酒店是無煙酒店,酒店各個區域也粘貼了禁煙標識,在今後的工作中,我們會加強該方面工作的監督和管理。再次對給您帶來的不便表示抱歉,真誠期待您的再次入住,我們定會竭誠為您提供滿意的服務。祝您生活愉快 太原富力鉑爾曼大酒店
zhaozhao831116
Deluxe-Zimmer (2 Betten)
Aufenthalt im Okt. 2024
Business
16 Bewertungen
5.0/5
Hervorragend
Gepostet am 1. Jan. 2025
设施:👍🏻
卫生:👍🏻
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Antwort der Unterkunft: 尊敬的貴賓,您的評論,如同一束温暖的光,照亮了我們服務的道路。正如《小王子》中所説:“使沙漠顯得美麗的,是它在什麼地方藏着一口水井。”您的讚揚就是我們酒店藏着的那口“水井”,讓我們的努力變得有意義且珍貴。感謝您的認可,期待您的再次入住!祝好 太原富力鉑爾曼大酒店
TheTravelShow
Superior Doppelzimmer
Aufenthalt im Sept. 2022
Business
17 Bewertungen
4.5/5
Großartig
Gepostet am 9. Dez. 2022
The hotel itself is located out in the far Northeast of the city, in a quiet location, but easily accessible by the fast roads. It is opposite a shopping mall with everything you need such as coffee shop, fast food etc. Conveniece store also just across the street. Check-in was easy and straight-forward and the hotel is clean and modern. The room was well-appointed with everything I needed and the best thing was the amazing bed, which was super-comfortable!
Breakfast is excellent and has both Western and Chinese buffet options. Plenty of choice here!
Service was fantastic for this stay. The second day we had a power blackout for an hour or so because of engineers across the street. The staff dealt with it very well and made sure I was looked after. Swimming pool is good too. Recommend.
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6/7
Antwort der Unterkunft: 尊敬的貴賓,非常感謝您選擇太原富力鉑爾曼大酒店並給予我們的支持和信賴。您對我們的高度認可,讓我們瞭解了更多賓客的喜愛及對酒店的期望。在太原富力鉑爾曼,我們期待為每一位賓客帶去家一般的温馨體驗,希望提供給賓客的不僅僅是產品的體驗,更是服務的貼心。很榮幸我們的努力換來了您難忘的入住體驗,我們懷揣着真誠熱情的服務理念,努力讓酒店成為您在太原的“家”,我們在這裏隨時歡迎您回家。祝好 太原富力鉑爾曼大酒店
Anne-Marie
Executive Doppelzimmer
Aufenthalt im Juni 2022
Pärchen
32 Bewertungen
4.2/5
Sehr gut
Gepostet am 27. Juli 2022
Having lived in private residence at an overseas Pullman Hotel, this Pullman is different.
Pros:
- Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process).
- Comfy beds and pillows.
- The softest and best bathrobes!
- Yoga mat in the room in a nice touch
Cons:
- A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night.
- Unfortunately the executive lounge was not open and your only other option is the lobby.
- No spa
- Only one restaurant open at night and no room service
- Is in need of more regular general maintenance
Room for improvement:
- While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice.
- Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free.
- Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).
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Antwort der Unterkunft: Dear Guest, may I begin with thank you for your feedback and your stay with us. We are happy to learn that in general you were satisfied with your stay in our hotel in particular with the service of our associates , and your satisfaction with the bedding in our hotel. For smoking problems in public areas and in-house, we will strengthen management to ensure a comfortable living environment for our guests. Due to the Covid-19, our hotel have no room service, and the Executive Lounge is not open normally, we provide products and service in the lobby bar to replace, and we will also refer to the operation of other hotels to continuously improve our products and services. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing your experience with us, and we sincerely look forward to your next visit to Pullman Taiyuan. Warmest regards, Pullman Taiyuan
Molifeiju
Deluxe-Zimmer (2 Betten)
Aufenthalt im Apr. 2023
Business
21 Bewertungen
5.0/5
Hervorragend
Gepostet am 25. Mai 2023
Nice hotel the agent Aaron. really kind
Will come back next time
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Antwort der Unterkunft: 敬的貴賓,感謝您下榻太原富力鉑爾曼大酒店並給酒店滿分的好評。您的滿意是我們前進的動力。能為每位賓客帶去賓至如歸的體驗是我們服務一直追求的理念,我會轉達您對我們員工的肯定,同時願鉑爾曼成為您在太原下榻的首選之地,期待您的再次入住!祝好 太原富力鉑爾曼大酒店
Hehejin
Superior Doppelzimmer
Aufenthalt im Dez. 2023
Business
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 3. Febr. 2024
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Antwort der Unterkunft: 尊敬的貴賓,非常感謝您選擇太原富力鉑爾曼大酒店並給予我們的支持和信賴。您對我們的高度認可,讓我們瞭解了更多賓客的喜愛及對酒店的期望。在太原富力鉑爾曼,我們期待為每一位賓客帶去家一般的温馨體驗,希望提供給賓客的不僅僅是產品的體驗,更是服務的貼心。很榮幸我們的努力換來了您難忘的入住體驗,我們懷揣着真誠熱情的服務理念,努力讓酒店成為您在太原的“家”,我們在這裏隨時歡迎您回家。祝好 太原富力鉑爾曼大酒店
Antwort der Unterkunft: 敬的貴賓,感謝您下榻太原富力鉑爾曼大酒店並給酒店滿分的好評。您的滿意是我們前進的動力。能為每位賓客帶去賓至如歸的體驗是我們服務一直追求的理念,我會轉達您對我們員工的肯定,同時願鉑爾曼成為您在太原下榻的首選之地,期待您的再次入住!祝好 太原富力鉑爾曼大酒店
Antwort der Unterkunft: 敬的貴賓,感謝您下榻太原富力鉑爾曼大酒店並給酒店滿分的好評。您的滿意是我們前進的動力。能為每位賓客帶去賓至如歸的體驗是我們服務一直追求的理念,我會轉達您對我們員工的肯定,同時願鉑爾曼成為您在太原下榻的首選之地,期待您的再次入住!祝好 太原富力鉑爾曼大酒店
Antwort der Unterkunft: 尊敬的貴賓,非常感謝您選擇太原富力鉑爾曼大酒店並給予我們的支持和信賴。您對我們的高度認可,讓我們瞭解了更多賓客的喜愛及對酒店的期望。在太原富力鉑爾曼,我們期待為每一位賓客帶去家一般的温馨體驗,希望提供給賓客的不僅僅是產品的體驗,更是服務的貼心。很榮幸我們的努力換來了您難忘的入住體驗,我們懷揣着真誠熱情的服務理念,努力讓酒店成為您在太原的“家”,我們在這裏隨時歡迎您回家。祝好 太原富力鉑爾曼大酒店
Antwort der Unterkunft: 尊敬的貴賓,非常感謝您選擇太原富力鉑爾曼大酒店並給予我們的支持和信賴。您對我們的高度認可,讓我們瞭解了更多賓客的喜愛及對酒店的期望。在太原富力鉑爾曼,我們期待為每一位賓客帶去家一般的温馨體驗,希望提供給賓客的不僅僅是產品的體驗,更是服務的貼心。很榮幸我們的努力換來了您難忘的入住體驗,我們懷揣着真誠熱情的服務理念,努力讓酒店成為您在太原的“家”,我們在這裏隨時歡迎您回家。祝好 太原富力鉑爾曼大酒店
Antwort der Unterkunft: 敬的貴賓,感謝您下榻太原富力鉑爾曼大酒店並給酒店滿分的好評。您的滿意是我們前進的動力。能為每位賓客帶去賓至如歸的體驗是我們服務一直追求的理念,我會轉達您對我們員工的肯定,同時願鉑爾曼成為您在太原下榻的首選之地,期待您的再次入住!祝好 太原富力鉑爾曼大酒店
Gastnutzer
Superior Doppelzimmer
Aufenthalt im Nov. 2024
Anderes
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 20. Dez. 2024
環境温度適宜,乾淨且安靜,配套設施方便,服務很好,居住很安心。
Übersetzen
Antwort der Unterkunft: 尊敬的貴賓,您的評論,如同一束温暖的光,照亮了我們服務的道路。正如《小王子》中所説:“使沙漠顯得美麗的,是它在什麼地方藏着一口水井。”您的讚揚就是我們酒店藏着的那口“水井”,讓我們的努力變得有意義且珍貴。感謝您的認可,期待您的再次入住!祝好 太原富力鉑爾曼大酒店
Antwort der Unterkunft: 尊敬的貴賓,感謝您選擇太原富力鉑爾曼大酒店並給我們及時的意見反饋。對於入住期間未能給您帶來滿意的體驗,我們感到非常抱歉。首先,感謝您對酒店贈送的蛋糕,床品和早餐的肯定。其次,因禮賓員的缺失,沒能給您提供及時的服務表示歉意,我們非常重視禮賓服務,會加強員工的招聘和優化班次人員,期望在您的下次入住時有所改善。真誠期待您的再次入住,我們定會竭誠為您提供滿意的服務。祝您生活愉快 太原富力鉑爾曼大酒店
Antwort der Unterkunft: 尊敬的貴賓,非常感謝您選擇太原富力鉑爾曼大酒店並給予我們的支持和信賴。您對我們的高度認可,讓我們瞭解了更多賓客的喜愛及對酒店的期望。在太原富力鉑爾曼,我們期待為每一位賓客帶去家一般的温馨體驗,希望提供給賓客的不僅僅是產品的體驗,更是服務的貼心。很榮幸我們的努力換來了您難忘的入住體驗,我們懷揣着真誠熱情的服務理念,努力讓酒店成為您在太原的“家”,我們在這裏隨時歡迎您回家。祝好 太原富力鉑爾曼大酒店