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Lage4.1
Ausstattung3.6
Service4.0
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Jgoh81
Executive Suite
Aufenthalt im Juli 2024
Business
71 Bewertungen
3.2/5
Gepostet am 13. Juli 2024
Firstly, the hotel management has strong empathy allowing me to cancel 1 night last minute due to family issues that I have to check out 1 day earlier.
But to my surprise, Check in timing is surprisingly at 4pm.
Gym facilities is under renovation but did not prior inform the guest upon check in.
On Trip.com, stated open 2023 which is very misleading that the hotel was newly renovated or newly built. But the rooms are old but luckily not rundown and rooms are clean.
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Antwort der Unterkunft: Dear Guest,Thank you for your visit and valuable feedback. We sincerely apologize for any dissatisfaction with our service and for the inconvenience caused. We have conducted immediate reviews and made improvements, and we will further enhance staff education and training to ensure that similar issues do not occur in the future. Thank you again for your honest feedback, which allows us the opportunity to improve.We warmly welcome you to visit us again and hope you can witness the progress and changes we are making. Since September, we have reopened our gym, and we hope you will return to try out our new equipment.For more information or any service inquiries, please feel free to join our official LINE and contact us at any time.Sincerely,T-Hotel📱 Official LINE: @paklok