Banyan Tree Hotels in Suzhou

This was our 2nd anniversary and we chose to have a romantic hot spring stay at this resort. The checkin was smooth and we were initially impressed with our room. Later on to my horror, I noticed that people walking by could see our hot spring which was completely exposed. Luckily, the staff were very understandable and switched us to an upgraded indoor room. The ambience of the room was filled with love and my partner was very happy 😉.

第一次住悦榕莊 服務方面，相比隔壁的悦柳，悦榕客人少工作人員多，服務很到位，酒店也非常安靜。工作人員應答及時，不管是送備品還是叫代步車，都非常迅速。入住時，遇見了楊勇先生，他對我們的照顧顯得無微不至，主動預訂晚餐、安排早餐座位、幫預約悦榕莊SPA，還送了孩子們禮物，最後喜歡房卡套，也主動提供新的，非常感謝。 設施上，這次入住是水榭私湯房，特色是可以坐船入住，船很漂亮，感覺還不錯。房間寬敞明亮，備品送了洗漱包，客服工作人員又補了雙倍的紙包裝水。 悦榕莊的泳池和悦柳是分開的，沒幾乎人，非常安靜。小童樂園需要到悦柳，小而人多。 這次還體驗了悦榕莊SPA，預約方便，但是因為出名，一定要提前預約哦。SPA部經理會詳細講解各項目的特色，體驗師Hailey Zhou手法純正，服務周到，非常舒適，謝謝。 餐飲方面，因為對獅山白雲意猶未盡，就在陽澄湖白雲吃了晚餐，家人對服務、菜品、環境都很滿意。早餐在意式餐廳，和悦柳不在一起。是半自助式，人少而且環境佳，半自助的選擇也很多，非常滿意，要是能➕個豆花就更棒了。 酒店自己圍墾了一塊湖區，清晨繞湖跑了二⭕，舒適。下次天冷再來泡私湯。