Casablanca Hotel Condominium

* Unfriendly staff at check in who didn’t provide wifi password until I asked *Missing remote. *TV not working the first day *Pull out bed broken and fell when sat on *Maintenance did not show up when we called to fix broken pull out bed. Waited the next day to get it fixed. *hole in beddings *300 per hr for early check in/out SO We waited in their restaurant after a 15 hr flight because I refused to pay that *No free bfast *Unable to cook on stove….any cooking is extra charge *Only one allowed for use on stove for heating water *Extra (personal) appliances (such as hair dryer) used is an added fee. *Rust on provided cookware *Dirty countertops/tables/surfaces *Slow room service and always “out” of certain foods *Unavailable wifi some days *Body hurt from springy bed, taking Tylenol round the clock *bad location… away from everything so you’re stuck ordering from their restaurant who charges a lot for little or not authentic food *Not answering phone in restaurant because they were on personal call when I went down to order (on my last day) *Second time I went down to order (on my Last day)they told me I was dialing the wrong number and it’s 400 when it clearly said to dial 408 on the phone and I’ve used it during other days. And suddenly it’s different? *some sewage smell coming from kitchen area at one point… don’t know where it came from

The staff were friendly. Overall service was good and the towels were neat except for1) tv remote wasn’t readily available 2) linens have holes and didn’t look fresh 3) door’s second lock wasn’t working.

Great stay with family , big units lovely breakfast and staff