Hotel Port Sitges

Stayed for three nights. Housekeeping never came to clean the room until very late during the day. Left the room at about 9:00am left the sign to clean but never got it cleaned until we returned about 4:00pm. By then we already in the room when they later knocked the room.

I was in a room with a view to the marina. It was clean, but very basic for a 4* hotel. Furniture and bath tub a bit worn. No coffee maker / kettle / tea that you usually find in 4* hotels. Most annoyingly, there was just one wall socket in the room, and that’s where the fridge was plugged. So you have to choose between having cold drinks or charging your gadgets. There was another socket in the bathroom. Since this is a beach town, inevitably you will bring in traces of sand on your shoes, regardless of how careful you are. You’d expect the cleaning staff to sweep the floor, at least every other day; they didn’t. Since I am a gold member, I was supposed to get a free bottle of sparkling wine for my stay. I asked the staff on 2 occasions about this and they promissed they would get it sorted; which they didn’t. Not bothered about a bottle of cheap wine, but it’s a matter of principle. Don’t promise something and then refuse to honour it.

Hotel is in great location close to the beach and great restaurants along the Port. Has a nice pool. Service was good and the people are kind and attentive. I do question the rating of the hotel (at 4 stars). Also recieved none of the promised VIP amenities, so am not sure if I would stay here again. Bookers need to know that toilet and bedroom are all one room - so dont be surprised when you see it

Second time I’ve stayed here, first had a kitchen and so this time didn’t take travel kettle. Arrived at room and apart from the weird set up which I’ll come on to there was not tea or coffee making facilities. Asked twice to be sorted 3rd time got told no sorry can’t be provided. Now on to the rooms- yes I know boutique hotels are all about the glass shower room now but normally that encloses the toilet too and the glass is frosted fully to provide some privacy. Not here, toilet open to the whole room behind the shower. Why they couldn’t have enclosed it all is beyond me. You can’t buy drinks around the pool and they ask you not to take any but everyone ignores it. Now as for breakfast if you advertise it until a certain time then ensure it’s fully stocked until closing. We are not talking a 5 minute rush before closing we are talking 30-45 minutes before and hardly any cooked breakfast - that is pretty poor! Maybe spend less time doing the fancy fruit displays as looks like you must bin most and concentrate on providing and refilling the other food. If you won’t provide kettles in the room it’s really not too much to ask to have the breakfast room open most of the day so you can get your own coffee. Last year great and really helpful - this year gets a thumbs down and won’t be back

The location of the hotel was awesome! However the quality of the rooms was not good: The air conditioner in our suite wasn’t that strong. when we checked in the bed sheet on one of the beds had stain on it and when we asked for a clean one we got one with hole on it. The staff were really nice and helpful and tried their best to help in spite of language barrier. There was a bad smell of some sort of sewage in the hall way of the hotel however towards the end of our stay either the smell was gone or we got used to it. Overall we are satisfied however according to the other family who stayed at the same hotel with us at the same time there were more issues.

Great pool and the rooms were clean but the furniture needs an update. The day front desk manager was very helpful and friendly! The hotel is on a long stretch with many upscale restaurants in a quieter area than the city center. San Sebastia Beach is a 12 minute walk and all of the major shops/boutiques are 15 minutes’ walk from the hotel.

This is a very substandard and strange hotel, and definitely no where approaching 4-star class. First- the young man who checked us in couldn’t have been any LESS welcoming. No please, no thank you, no smile- infact his demeanour is best described as contemptuous to being inconvenienced by customers. Seriously- this young man needs training or to get a job he doesn’t clearly hate). Second- the ‘en-suite’ bathroom is infact a toilet and shower behind a piece of transparent glass with no door- so if you stay here hopefully you’re comfortable with watching and hearing your partner on the toilet. Totally bizarre. This is not disclosed in the room description. Third- two members of staff walked into my room at 9:30am without knocking and despite a ‘do not disturb’ sign on the door. They were holding a coffee like they’d decided to come to take their break in our room. Due to the ‘bathroom’ being completely exposed they got to see me shaving half naked while my partner was taking a shower. Totally outrageous invasion of privacy. Their response when it happened: to laugh! Fourth - our harbour view was in fact a view of a tree and four other balconies looking directly into our room. Absolutely no privacy so we kept the curtains permanently closed. Everything about this place is cheap, faded and depressing. The management have clearly given up. There is no pride. It’s VERY sad. I would barely call in 2-star let alone 4-stars.