Sierra Inn

Very disappointing, the Sierra Inn had a very good recommendation and certainly did not live up to expectations.

The fan in the bathroom was broken and made a lot of noise. The chargers for the electric cars were for Tesla model no other adapters, that was disappointing. Overall the place was clean and comfortable. The service was wonderful and staff were very kind.

Desk clerk was very helpful,courteous and professional. Rooms were nice size. Clean.

In short: Customer service is poor and the owner is a lier. Here is my experience: The room was clean but could have been cleaner. The property was a bit disgusting. We counted more than a dozen canine dejections walking from the front desk to our room. The main issue we got during our stay is related to the EV chargers. We called before we booked our room and were told chargers are free of charge for customers. That's a little bit of a lie as indeed they did not charge us an extra 30USD that charge for non guest to use it but using it we got charged an astonishing 75c/KWh which is by far the highest price I've ever paid to charge my car. For exemple, in sierra Vista the utility company charge people 18c/KWh on average, charging my car on the highway cost 36c/KWh and it would have been free at the Hampton Inn nearby or around 24c/KWh at the Best Western down the road. I complained to the front desk multiple times, they told me the owner would contact me which he never did. Luckily one night the new front desk agent messed up as she called the owner in front of me so he had no other choice than to talk with me on the phone. He told me he will work on resolving the issue and also will refund me at least partially. All I have to do is send an email with all the details which I did two weeks ago. He never replied, I called the front desk three times and they confirmed the owner received the email. There is only one logical conclusion they just don't care about their customers.

Overall it was nice, however, the breakfast room was not kept stocked with hot food, the staff stood around chit-chatting more than restocking the food for the guests. They were friendly, but could have paid more attention. The first night there was a large group of people outside our room drinking and cutting up raw chicken on the back of their truck. Then once they barbecued they sat around in a circle in the rocks talking loudly getting drunk. We called the office and were told they had till 10pm to finish their party. Since their vehicles were gone later, I don't think they were actually guests. The a/c in our room didn't work very good and the toilet backed up but then went down, so we didn't report it.

It was a good room, comfortable beds. Staff very nice. The only problem is that they need to have things ready at 7 if breakfast is 7 to10 and keep an eye on making sure that they are checking once in a while, not wait for guests to ask for things that have run out.

Came in for breakfast at 10 after eight they were couples out waiting for the batter for the waffles. 45 minutes later we finally got so batter made.

This hotel is dated, but it was clean. It’s located right on a very busy street and it was very noisy so we didn’t sleep well. Cars are racing down the street at all hours of the night and early morning. If you’re sensitive to noise like me, it’s not for you. Or ask for a room at the back of the hotel. Not a real breakfast either, but McDonald’s is just up the street.