Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park

酒店服務超級棒，位置好，酒店新，房間衞生不錯，早餐非常豐富，員工都很有禮貌，最喜歡酒店大堂的的免費飲吧，房間還有智能馬桶，膠囊咖啡機其他酒店都是沒有的但是這家每個房間都有一級棒.

第一個房間有明顯異味，換了之後洗手間推拉門脱軌狀態，無法關閉，另一個房間淋浴房門膠條整根脱落，早餐到10點閉餐，9點不到的時候什麼都沒有了，補給速度慢，接待能力明顯不足，與品牌形象不符，很不專業，體驗感極差。

從11月開始斷斷續續住了大半個月，酒店硬件不錯，新開業非常新但是已經沒有裝修味。小問題不少，第一次入住電子門鎖壞了兩天我都不知道，電視列表有些台看不到，輸入登記的手機號碼連不到wifi，有個房間的主燈突然壞了，枕頭一個太低兩個太高之類…尤其是水壓是個很大的問題，洗澡時候如果聽到聲音突然變大了，記得要躲開，不然可能出來的水非常燙，要是帶小朋友的家庭，這點還是挺危險的，不過這個問題在近期入住發現有一定程度改進。有些房間有微波爐和餐具，大部分房間還沒有配備。 勝在服務態度極好，所有問題都積極快速解決，衞生非常好，每次入住都一塵不染沒有衞生死角。自助早餐種類多味道好，有免費停車，有24小時免費自助洗衣房烘乾機健身房。

Home feeling experience, a bit inconvenience for calling taxi and delivery pick-up.

Worst experience with Trip.com and Hilton. Trip.com search results clearly stated this hotel have kids toothbrush and slippers, we also reminded front desk we need 2 of each when check in. Over an hour after checked in they brought one pair of teenagers size slippers and 2 adults size toothbrush. Called the front desk again but no one brought anything over until evening of day 2. Even worst what they brought over ONE pair of old, used kids slipper full of 毛頭！ That is totally disgusting and unacceptable they expect kids to wear second hand slippers?? Also after we came back to hotel on day 2 evening the dishes were not washed in the sink and I can still see water stains etc on both bathroom and mini kitchen countertops. A thumbs down for the housekeeping team 👎 DO NOT state you have those kids items when you actually do not! We end up buying our own!

all the facilities and services are very good, except the location, no main entrance so that hard to fix the location when you call for cars

Location is not convenient and it’s near business area and construction site. But overall it’s new and stylish and best value for money.

Ok Good Thanks again for the service, it is good to stay in the hotel

Shower was not functioning too well; loud noise when in used and a little hard to turn to on/off it. Overall, fine but location may not be too ideal for leisure