Journey67656706191
10. September 2023
Location Superb. Sestri Levante is a wonderful town; the Baia del Silenzio is unique and the hotel has wonderful views across the bay and beyond. The hotel is in a commanding but secluded position. Environment and ambience This is a small, boutique hotel that has much charm. At times it feels like being in your own personal villa. The foyer and lounge are tasteful and perfect for relaxation; there are places within the garden to sit and enjoy the views of the stunning bay. Pools and sunbathing areas There are two small pools which are excellent for plunging and cooling off during the day. These are lit up at night and can be used at any time of the day. For older residents, these would be more comfortable if they were slightly heated, even during the hot summer months. There are two areas in which sun loungers are available: a small garden above the pools and the hotel roof-top. We found the latter to be excellent as it had partly covered areas and we were the only residents using it on many occasions. An area of the beach is also cordoned off for hotel guest, with sun-loungers provided. We decided not to use this area as it wasn't as enticing as the relaxation areas within the hotel grounds. Restaurants and bars The main restaurant is also used as a breakfast area. This also has superb views of the bay, there is plenty of room between the tables and the ambience is one of quality and class. The hotel roof top also has a bar which is open from around 5pm until midnight. Again, this is a classy environment. Breakfast provision is through a combination of buffet and cooked/prepared to order. The dishes are of very good quality, although a more extensive choice of foods within the buffet would have been welcome. We ate at the restaurant on one evening and had a very enjoyable meal with excellent service to match. The provision of a greater choice of vegetarian dishes and light meals would have been welcome by ourselves. The hotel also has a cafe bar across the road from the main building. We had some drinks in this area close to the water, but found it not be in-keeping with the quality service and food offered at the hotel itself. Service Undoubtedly, this was the highlight of our stay. Every member of staff we encountered was service orientated, polite and catered for our needs throughout our stay. Generally, they were delightful. Rooms When considering the relationship between room rate and quality, we found the initial room that we were allocated for our 7 night stay to be rather underwhelming. However, our request for a more suitable room were taken seriously and we were given the option of moving to a junior suite after 2 night. In my view, how a hotel's staff responds to a request such as this is indicative of how seriously they take their guests' comfort. To sum up, the Helvetia is a high quality boutique hotel offering excellent service to its guests. To improve the provision even further, it might consider extending its food of
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