Tru by Hilton Santee

Close to 95 , free parking and breakfast ( decent ) , took a while to get checked in ( think he was training ) , fire alarm at midnight - we all went out - nobody from management even bothered to update us on what’s happening- eventually we got back in after fire Marshall ? allowed it Who’s in charge?

Our room was dirty and smelled strongly of cologne when we entered the room. The sink had hair in it and we wondered if the room had really been cleaned or just touched up before our stay. The rooms seemed gloomy and cold.

Amazing comfortable stay. They have wonderful people to go with great facilities. Shoutout in particular to McKenzie who with Nina and Denise guided us in enjoying all that Tru by Hilton has to offer. We hope to see you again soon

Convenient for traveling! Perfect spot to stop along the way. Last-minute find very satisfied with ease of booking and staying! Great continental breakfast in the morning. The staff is friendly and very knowledgeable

What a wonderful experience! Dee at check in was a breath of fresh air. Her energy and friendliness was superb. Great breakfast. Wonderful lobby with a really neat vibe. Would definitely recommend.

Hotel itself high marks but advertised EV charger not available. When asked about, staff knew it was incorrectly advertised on website but could not do anything about it. Unacceptable.

If you like squeezing your soap out of a tube that other guests also touch than this place is for YOU ! The decor is not pleasing, the soap issues horrendous , the coffee was like water , Obviously I will never book this Tru again , paid 150. For the night and was with 80 , brand new hotel , the bed was comfortable however the rest of the room was Not ! No microwave, no coffee maker , I wouldn’t even recommend for a traveler just needing to spend a night , like we did !

I have stayed at countless hotels but have never bother to give a review. The greeting at the desk was great, all they requested was my driver’s licenses and I was handed the key. When I reached my room, it was the cleanest room I ever saw. How they achieved this was other than the bed there is not what you would call furniture, the desk, the night table, storage, the seating where all ventilated metal, either screwed into the wall or on wheels. There was also no carpeting, instead there was artificial wood flooring with embossed texture. Now this all came at a price of comfort, The room is defiantly a one-night stay, since there was no furniture to speak of there were no drawers, there wasn’t even a closet. In place of a closet, they had an L shape bar screwed into the wall and the ceiling with hangers. At night if you had to get up you were greeted with a cold floor and the embossed print that was not pleasant to walk on. But that was the least of the problem with this room. This hotel is situated about 100 yards from I-95, one of the busiest roadways in the country. When I got under the covers and closed my eyes the sound gave me the image of the bed being set in the middle of a landing *****, the only thing that would bring me back to reality was the occasional motorcycle roaring by. What I recommend if you want a unique experience stay at this hotel, but if you want comfort and rest what you would expect from any hotel don’t stay here.

Property was clean and modern. Front staff was excellent. Having wood floors when traveling with dogs is nice, but you hear every step from the room above you. Over all, a very good experience.