White Villas Resort

The service of this resort is very bad. Staffs were not accommodating and the room is not well maintained. My room had a used towel hanging in the shower and the water for taking a shower is almost nothing. There were no kettle for hotwater and the coffee mugs are dirty like theres some sand and dust inside the mug. Worst of all we requested for a service going to the airport and the next day they said there was no booking. Staffs were not friendly at all especially the ones on the restaurant. Management needs to look at the resort on how it is being maintained. I will not recommend staying here, better to look at other resorts were they have excellent customer service.

Очень комфортное проживание. Ухоженная красивая, хорошо озеленненная территория.

真的非常非常踩雷的一家酒店 最普通的雙床房價格800多，隔壁的coco同房型600多，設施環境服務早餐都天壤之別，coco還是推薦的妥妥度假村吃喝玩樂服務都到位 1.房間陳設老舊，浴室小破 2.床單枕頭上一層灰塵還是沙 3.洗浴用的毛巾也是灰塵，用毛巾擦完手再護膚有顆粒感，懂了吧 4.早餐品種非常少且難吃，沒吃飽 5.櫃子上也都是灰塵 6.空調對着床，隔音差 7.服務人員冷漠，除了前台接待沒有笑臉 至於説看日落，島有一半隨便哪個沙灘都可以看日落，並不具備唯一性或者絕佳視角 綜合評價真的沒有什麼優點的一家酒店，再對標價格就是不值得，灰塵滿天飛

We stayed for four nights at White Villas and would have happily stayed longer. The rooms are comfortable and tidy. Of the four hotels we stayed at in the Philippines, this was easily the best mattress. The pool is lovely and has a great view of the beach. The beach is not suitable for swimming as the water is extremely shallow and at low tide a lot of rocks are exposed; however, the beach has soft white sand with towering palm trees and is great for a beach walk. The location is very good for access to other restaurants and shops. I cannot say enough about how helpful the staff at White Villas was! They helped us book a tour, ferry tickets, and tricycles. They lent us a sewing kit one evening to repair a minor tear, and were incredibly accommodating all around. The one drawback was that the food was just ok. Breakfast was plentiful but average, and the lunch/dinner menu items were underwhelming. Better food would have earned White Villas five stars.

A small but welcoming resort with lovely spacious “beach villas” that had plenty of room for our family of four (ours had two large doubles and a single bed in it), and other room types available. It has its own section of the white sandy beach with hammocks, loungers and table seating all next to a lovely open air restaurant and reasonable sized pool. The bathroom in our villa was a little tired and the shower wasn’t great but it’s very clean and supplied with towels and toiletries. The food was okay, breakfast didn’t have a huge range but enough to keep us going for the 3 nights we were there, and the dinner menu was reasonable too and food was tasty. Not everything was always available but there are other eateries around so it’s ok if you don’t mind a short venture out too. Staff were all very friendly and helpful and you could tell they wanted to make our stay as lovely as possible. The one thing that was a little annoying at times was the resort next door and the neighbours playing music at a level that clashed with the restaurant music. Maybe because it was Christmas everyone was playing music but it got a bit much at times. There were signs up in White Villas asking to keep the noise down and respect the neighbours. I wonder if the neighbours needed a few of those signs too…!

Let's start with the fact that I arrived at the hotel at 6 in the evening and stood for ten minutes in front of an empty reception desk. One of the workers came and took a photo of my driver's license on his phone (it is not clear why) it should be printed on a printer and not be circulated on the employees' phones. They brought me up to a room that looked fine and then they told me that this is my room. Suddenly, I see a chameleon so I asked him to throw it out of the room, and he didn't quite understand the propose of the request and squinted his eyes. After that I suddenly noticed that there were mosquitoes and flying insects all over the room and I saw 3 more chameleons. At this moment I informed him that I will not sleep in this room so he turned on a fan and tried to chase them away. He said that the guest who was before did not close the windows and that is why this is the case. When I entered the room everything was closed, either the cleaner who was cleaning didn't really clean or he just lied. After that they transferred me to the villa because it was the only room that was available. After talking to some woman on the phone she said something to them and they took me out of the villa with my luggage and told me that there is no room available, and that they would take the chameleons out of the room. Of course I didn't agree because you can't really trust them that they will clean the room from chameleon. I moved to another hotel for a lot of money because they didn't leave me a choice and they didn't solve my problem. After I spoke with Agoda, that was the one that help me. Agoda brought me a partial refund for the booking. Because the hotel simply did not agree to give me refund on the grounds that it was a last minute cancellation!!! even though they did nothing to help me. If all this is not enough while I was sitting in front of them and looking for another hotel they was laughing in Filipino. The guard (the oldest of them) said to me what are you from Israel? So are you Jewish? Jewish? I didn't understand how all this was relevant to the conversation and why it makes him laugh but it was very humiliating. Four people laughing at me and I’m alone and no one trying to help. The photos and videos appear on Google for all those interested. If you want a hotel that does not treat its guests and degrading them, go there. you have been warned!

Unfortunately we never made it to the hotel due to a dramatic personal situation. However, we want to write this review to thanks Jens and Edna for their help and understanding when we had to cancel our booking last minute. We hope to come back in the future and be able to thank you in person! ❤️