This was the worst hotel ive ever stayed at in CR. The sign is a banner on a fence making it hard to find. once in the parking lot there is no signage to where the lobby is. out of all my trips to CR ive never been asked for every persons passport at checkin. we had a group of 22 and everyone had to pull their passports out, they wrote down names and # for each guest which i wasnt very comfortable with. they finally give us our keys, the rooms were dirty and dark. our balcony door did not close! we had to rig it to close it because bugs were flying in. we asked for more towels since they only left us 2 and they came in while we were picking up dinner downstairs but my son was in the shower. he heard the door open thought it was us and after several minutes a guy knocked on the bathroom door!!! my son was completely freaked out especially since the guy didnt even leave right away, he still waited a few minutes inside the room!!! my sister was given someone else's room and when the key didnt work she went back to the front desk only to have them escort her back insisting she wasnt using the key card correctly, as he was trying to force his way into the room that had the safety pin on a gentleman who was sleeping in his room appeared, very startled that someone was trying to get in his room. my sister was embarassed and apologized for their mistake. how does a hotel make a mistake like that?! how do you not know what rooms are occupied? never again, please stay anywhere else!
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