AluaSun Doblemar

Schrecklicher Service. Wir warteten 1 Stunde und 30 Minuten, um einchecken zu können, also mussten wir unseren Plan ändern. Das ist nicht nur uns passiert, sondern auch anderen Kunden. Das Hotel ist nicht voll und es gibt keine Hauptsaison. Außerdem müssen Sie mindestens 15 Minuten warten, um in den Aufzug zu gelangen, also haben wir uns entschieden, die Treppe 10 Stockwerke hoch und runter zu nehmen. Auch zum Frühstück mussten wir anstehen. Zusammenfassung der Reiseroute: An dem Tag, an dem wir gingen, war das, was wir taten: warten, warten, noch einmal warten. Nicht empfohlen. Wir hatten ein schreckliches Wochenende, weil es keine Ruhe und keine Trennung gab, alles, was wir taten, war irritiert von so viel Warten.

Very poor service in reception ( lady -I guess she was the manager or senior member) Luck off staff in restaurant as is very busy . I Had no clean table few times I had to clean the table myself… Very nice breakfast, although the lunch and dinner is not ☹️very plain food - did not like it at all . Make no sens to have all inclusive as is not worth it … If you choose this hotel go for bed and breakfast only . Place full of old people and I guess is nice for them ,they have lots of fun and they look like they enjoy very much ! Hotel is very clean which is a massive bonus Would not recommend for young people at all

Do not come here if your English especially out of season, Not English friendly.No tea or coffee facilities in the bedrooms, Food luke warm. Definitely not a 4* hotel. 2* at best

Fantastic position; essentially a private beach, pool with plenty of sunloungers, sunset views from the cocktail bar; couldn’t ask for a better setting. Some mosquito presence in the dining room and lifts. Really friendly and helpful staff. A great overnight stay 😎.

As on previous visits this hotel suits our requirements. The staff are cheerful and helpful. The hotel is in a wonderful position on the Mar Menor.

The beds were ok, cleaning ok. But the breakfast was not. Same everyday! Sausage that taste nothing, bacon ditto. Scrambled eggs, hardboiled egg. only white bread, Gouda cheese only, cooked ham, choricho, Spanish omellete with potato? Some youghurt, coffe, chocolate and tea. Booooring and tasteless!!! Pool ok, but very loud music. The lagoon was better and the sea even better than that. All and all just ok, nothing more.

This Hotel has a great position between the Mar Menor and the Mediterranean Sea unfortunately the surrounding area is either very run down or derelict. There is no denying the previous reviews and pictures of uncooked chicken and cockroaches. Our experience was not dissimilar to these reviews unfortunately, but in particular the paper thin walls where our children could hear the bedroom activities of other guests!

An honest review. Overall a really pleasant stay at this hotel. Positives - room clean and comfortable. Menor sea view was beautiful, especially at sunset. Pool was lovely - sun beds plentiful and despite other reviews there was no rush to grab them early on. Sun beds are checked between certain hours and if they have been empty for a long time belongings are removed so others can use them. We never had any issue getting a bed despite how busy the hotel was. Pool bar was well stocked and the staff were generally pleasant - David was outstanding (he was also the only one who spoke any English!). We didn’t use any of the other bars. Entertainment staff work tirelessly but were not pushy. Aqua Fit was the most fun we’ve had in ages! Negatives - receptionist (female) on arrival was rude and abrupt. Refusing to check us in (we were early) but then checking in Spanish guests who were after us - it definitely seems that British guests are not appreciated. This was redeemed only by Daniel who was lovely - super helpful and a credit to the hotel. Food was not great - although plentiful it was often cold. I am not a fussy eater but I struggled most mealtimes to find something palatable. Desserts were lovely but guests were like vultures surrounding the poor dessert chef when she was replenishing the dishes! Housekeeping was not great - we were left with half a toilet roll on arrival and had to go and find our own when we ran out. Towels taken away on day 3 and not replaced ! The Menor was clear but full of coral and jelly fish whilst we were there which put us off. The beach on the other side is beautiful- soft white sand but the waves were really strong so we couldn’t swim there either! Spanish guests were rude, obnoxious and have no manners but that is not the fault of the hotel. One older guest was seen to lick some of the desserts and then put them back on the tray when they were not to his taste - disgusting. All in all we had an enjoyable holiday and I would recommend this hotel. Reading some of the other reviews, people seem to expect 5* luxury for 3* prices then complain about minor issues.

Booked this hotel because of the Hyatt name and ownership, however this is such a poor hotel. All entertainment is in Spanish and the staff positively avoid you, delay serving you and treat you as if you shouldn’t be there once they know you’re English. The bar staff are beyond rude and the drinks are the most watered down I’ve ever experienced. The hotel is plagued by mosquitoes and there seems to no attempt inside the hotel to deal with this. The surrounding area is very run down. The food is horrific, serving raw chicken and then telling us that this is how Spaniards eat it (see pictures attached 🤢) . Stupid rules like no fruit juice at lunch or dinner only carbonated drinks , can’t leave your bed to go to the toilet without your towel being removed from sun bed, compulsory hand sanitizer or not allowed into dinning hall. The lifts are terrible you can wait a ridiculous amount of time for them which if on the tenth floor is painful. The plus sides are: The view across the Mar Menor are lovely, the beach is pleasant, there is a pizza place next door which saves you having to eat raw chicken, the English speaking male receptionist was particularly pleasant and helpful. I can’t believe Hyatt have put their name to this hotel and would certainly not recommend to anyone.